Guest Services Agent (Hotel Front Desk) | Hilton Virginia Beach Oceanfront

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure: 

Department: Operations

Reports To: Front Office Manager 

Supervision: None

Pay Structure: Hourly,  Paid Bi-weekly

Position Overview:

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. 
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

• High school diploma or GED required
• Previous front desk, customer service, or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer and math skills required
• Strong attention to detail and accuracy in financial transactions
• Friendly, professional, and guest-focused demeanor

Salary : $16