What are the responsibilities and job description for the Sales Support Coordinator position at Shaffer Distributing Company?
We’re looking for a Sales Support Coordinator to help ensure our deals are accurate, complete, and ready to execute. This role sits at the center of the sales process, supporting the team by coordinating internal inputs, validating quotes, and preparing clean orders for Operations.
This is a detail-oriented, execution-focused role that works across Sales, Purchasing, Operations, Logistics, and Finance to bring structure and consistency to how deals move through the business. It’s a strong fit for someone who is organized, proactive, and comfortable working across teams to get things done the right way.
This is an in-office role based in Columbus, OH, working closely with the sales team and internal departments.
Who We Are
Shaffer is a family-founded, employee-owned business with deep roots in the arcade equipment distribution and amusement operations space. For decades, we’ve supported customers in the family entertainment, vending, bar and restaurant, and route operations industries.
We are a nationally recognized leader in the arcade industry and operate in an environment that is relationship-driven and genuinely fun. As an employee-owned company, we value ownership, accountability, and teamwork.
What You’ll Do
This role supports the sales team by ensuring deals are complete, accurate, and ready to move forward. You’ll work across Sales, Purchasing, Operations, Logistics, and Finance to coordinate the details behind each deal. Key areas of responsibility include:
Quote Review and Deal Completion
- Review quotes for accuracy, completeness, and margin integrity
- Ensure all deal components are clearly defined and documented, resolving gaps with internal teams
Cross-Functional Coordination
- Act as the primary liaison between Sales and internal teams
- Coordinate inputs on availability, lead times, pricing, and feasibility to finalize deals
Order Readiness and Handoff
- Secure signed quotes, purchase agreements, and order confirmations
- Ensure all documentation is complete and submit clean, accurate orders and change orders to Operations
Pipeline and Sales Support
- Monitor deals in CRM and help keep opportunities moving forward
- Support trade-ins, product and pricing questions, and basic layouts as needed
- Assist with other sales team initiatives
Required Skills and Experience
- 2-4 years relevant work experience
- Strong attention to detail and ability to manage multiple moving pieces
- Comfort working across teams and coordinating information
- Clear and direct communication skills
- Ability to organize and document information consistently
- Comfort working in systems (CRM and ERP experience preferred)
- Problem-solving mindset and willingness to ask questions
Experience in sales support, coordination, or operations is helpful but not required.
What We Offer
- Become an employee-owner and earn shares every year
- Competitive pay
- 401(k) with company match
- Medical, dental, vision, life, and disability insurance
- Paid vacation and paid holidays
- Supportive and collaborative work environment
Shaffer is an equal opportunity employer.