What are the responsibilities and job description for the Sales Operations Coordinator position at SHAFFER DISTRIBUTING CO?
We’re looking for a Sales Operations Coordinator to help drive accuracy, execution, and operational excellence throughout our sales process. This role serves as a critical bridge between Sales and Operations, ensuring deals are complete, accurate, financially sound, and ready for execution.
This is a highly collaborative role for someone who enjoys solving problems, improving processes, and keeping complex work moving forward across multiple teams.
What You’ll Do
- Review and validate quotes, pricing, margins, terms, and order details before operational handoff
- Serve as the primary checkpoint between Sales and Operations to ensure deals are accurate and execution-ready
- Coordinate with Sales, Purchasing, Finance, and Logistics to resolve discrepancies and remove blockers
- Manage multiple active deals simultaneously while maintaining strong attention to detail
- Identify recurring process issues and recommend improvements that reduce errors and improve efficiency
- Help standardize workflows and documentation across the sales process
- Support continuous improvement efforts related to quoting, order management, and cross-functional coordination
What We’re Looking For
- 3 years of experience in sales operations, order management, sales support, project coordination, or similar operational roles
- Strong proficiency in CRM systems (HubSpot preferred) and Microsoft Excel, including lookups, pivot tables, and data validation
- Ability to manage competing priorities and work effectively across multiple departments
- Strong problem-solving skills with the ability to identify root causes and improve processes
- High attention to detail and a strong sense of ownership
- Confident communicator who is comfortable asking questions and escalating issues when something doesn’t look right
- Comfortable learning and adapting to new systems, tools, and technology
- Ability to pass criminal background histories
Nice to have:
- Background in B2B sales environments
- Familiarity with ERP systems
- Experience documenting SOPs or training others on operational workflows
The Sales Operations Coordinator is an in-office role based in Columbus, OH, working closely with the sales team and internal departments.
Who We Are
Shaffer is a family-founded, employee-owned business with deep roots in the arcade equipment distribution and amusement operations space. For decades, we’ve supported customers in the family entertainment, vending, bar and restaurant, and route operations industries.
We are a nationally recognized leader in the arcade industry and operate in an environment that is relationship-driven and genuinely fun. As an employee-owned company, we value ownership, accountability, and teamwork.
What We Offer
- Become an employee-owner and earn shares every year
- Competitive pay
- 401(k) with company match
- Medical, dental, vision, life, and disability insurance
- Paid vacation and paid holidays
- Supportive and collaborative work environment
Shaffer is an equal opportunity employer.