What are the responsibilities and job description for the Deskside Support Technician position at Shaarpro?
Deskside Support Technician
JD:
We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.
Key Responsibilities:
- Provide deskside support for desktops, laptops, mobile devices, and peripherals.
- Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
- Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.
- Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
- Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
- Maintain accurate documentation of incidents, service requests, and asset movements.
- Collaborate with remote IT teams and escalate issues when necessary.
- Follow IT policies, procedures, and security standards.
Qualifications:
- Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
- Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner).
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Experience supporting VIP or executive users.
- Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
- Excellent communication and customer service skills.
- Ability to lift and move IT equipment as needed.