What are the responsibilities and job description for the Area Customer Service Coordinator/Office Support Specialist position at sgsconsulting?
Job Title:Area Customer Service Coordinator/Office Support Specialist
Location:Madison, WI 53705 Mileage Reimbursement
Shift :Mon – Fri 8 AM – 5 PM
Job Summary:
Dress Code: Business casual for all locations
COVID Requirements: not currently
Driving: Yes, you will need to drive personal car MVR is needed will pay mileage.
Interview Type: Teams interview with camera.
Job Role:
Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines. Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful. There is walking to deliver toner and mail lifting 50 lbs. Be able to use Microsoft, word, excel, outlook, PowerPoint. There is free parking if they must pay would reimburse.
Education:
- Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
Job Duties and Responsibilities
- An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
- Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
- Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
- Assists with onboarding new team members and cross training peers
- Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
- Routinely inspects Site Procedures Guide for accuracy and compliance
- Knowledgeable of all contracted services within assigned customer accounts
- Performs daily visual inspection of site services and customer compliancy to safety.
- Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
- May require “standing in” for absences or vacations of the onsite resources, that may also include site management. Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
- Creates and maintains a customer-focused environment
- Responsible for customer satisfaction by engaging end-user feedback.
- Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
- Communicates effectively and responds quickly to customer and end user communication
- Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Salary : $19 - $20