Patient Service Representative

LOCATIONS:

• Warrington, PA, 18976
• Doylestown, PA 18901
• 1970 N Broad St Lansdale PA 19446
• 5612 Easton Road, Plumsteadville, PA 18949
• 824 Main St. Suite 100, Phoenixville, PA 19460

Position Type: Clinical Services Associate

Time Type: (8:30 AM - 5:00 PM)

# of Hours per Week: 40

***Please Read***:

LOCATION: 824 Main St. Suite 307 Phoenixville, PA 19460

**candidates should be able to commute to practice in 45 minutes of less

Temp to Perm – only submit candidates that are looking for a career opportunity.

SCHEDULE: M-F Client asks that candidates are flexible to work core should be between 7:45 and 5pm. Will discuss with candidates during interview

Responsibilities:

Room patients, Vitals, Phlebotomy, use EMR to alert providers that patient is ready: review past medical, surgical, family, smoking history, allergies, medications and other responsibilities as assigned.

Front Desk work/meet patients, schedule visits/clinical phone communication

CSA duties, great customer service and able to work in fast paced environment

RESPONSIBILITIES: MA and PSR: The Clinical Services Associates (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational needs, how much time will be spent in each capacity (MA and PSA).

EXPERIENCE:

2 years working in physician office setting

EPIC experience is a plus

INTERVIEW DETAILS: IN PERSON onsite

TRAINING:

4-hour EMR training Friday from 8a-1p (1-hour break.)

HIPAA Module (15 minutes.)

4-Day EMR Scheduling Training after start (Tuesday-Friday.)

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TEMP TO PERM

SCHEDULE: Weekly schedule will include 1 late shift of 12pm-8:30pm, 3 shifts ranging from 7:45am-5:30pm and Saturdays alternating every 4 weeks (hours 8a-12)p; will leave early on Thursdays if working the Saturday to make 40 hours.

A sample schedule would be:

Monday 745a-415p

Tuesday 8a-430p

Wednesday 12-830p

Thursday 9a-530p

Friday 745a-415p

Schedules are available 2 weeks out.

INTERVIEW: TEAMS interview

Position overview:

Patient Service & Scheduling:

Answering patient calls and handling inquiries promptly, following protocols and service standards.

Scheduling appointments (in person or by phone), confirming details, and rescheduling or canceling as needed.

Managing patient arrival and departure activities — collecting copays, obtaining insurance cards, signatures, and referrals, and updating records in the EMR.

Communicating wait times and patient flow to both patients and staff

Financial & Administrative Tasks:

Verifying patient demographics, insurance eligibility, and benefits

Obtaining pre-authorizations, referrals, and coordinating benefits

Regulatory & Compliance:

Ensuring compliance with federal, state, and local

Maintaining patient confidentiality and safety

Customer Experience:

Anticipating patient needs and resolving issues promptly

Building positive relationships with patients, visitors, and staff

TRAINING: 4 Day EPIC training from Tuesday through Friday, 9-5. New hire must pass assessment at the end of the week. 15-minute HIPAA training module.