What are the responsibilities and job description for the Program Manager – National Disaster & Emergency Management University - Independent Study Program Support position at SGI Global, LLC?
SGI Global is seeking an experienced Program Manager to support FEMA's National Disaster & Emergency Management University (NDEMU) Independent Study Program (ISP) in Emmitsburg, Maryland. This is a full-time, on-site position (with episodic telework as approved) supporting FEMA's distance learning mission, which delivers over two million course completions annually.
Key Responsibilities
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Serve as the primary point of contact with FEMA's Contracting Officer and COR, ensuring full compliance with the Performance Work Statement.
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Lead all aspects of ISP contract execution, including account reconciliation, transcript processing, group verifications, and customer service operations.
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Supervise and mentor the Deputy Program Manager and Customer Service Representatives, ensuring high-quality performance across the team.
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Develop, maintain, and update Standard Operating Procedures (SOPs) and ensure alignment with FEMA requirements.
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Prepare and deliver monthly reports with statistical data and program analysis.
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Support testing, evaluation, and integration of new instructional technologies and systems for the ISP.
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Ensure compliance with federal security, privacy, and records management regulations.
Minimum Qualifications
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Minimum 5 years of project or program management experience.
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Demonstrated success in leading teams, meeting deliverables, and managing stakeholder expectations in a complex environment.
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Strong leadership, decision-making, and problem-solving skills.
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Excellent oral and written communication skills.
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U.S. Citizenship.
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Ability to obtain and maintain a favorably adjudicated Public Trust clearance.
Preferred Experience
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Background in emergency management, higher education, or distance learning.
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Familiarity with FEMA systems, processes, or training programs.
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Experience managing federal contracts or government training programs.
SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
