What are the responsibilities and job description for the Deputy Program Manager – National Disaster & Emergency Management University - Independent Study Program Support position at SGI Global, LLC?
SGI Global is seeking an experienced Deputy Program Manager to support FEMA's National Disaster & Emergency Management University (NDEMU) Independent Study Program (ISP) in Emmitsburg, Maryland. This is a full-time, on-site position (with episodic telework as approved) supporting FEMA's distance learning mission.
Key Responsibilities
- Assist the Program Manager in overseeing ISP operations and contract execution.
- Act as Program Manager during absences, ensuring seamless continuity of operations.
- Manage day-to-day activities, including student transcript processing, account reconciliation, and group verification requests.
- Track task progress, prepare administrative documentation, and support program reporting.
- Provide courteous, timely customer service to students, educational institutions, and stakeholders via phone, email, and online platforms.
- Support maintenance and annual updates of SOPs and program documentation.
- Ensure team performance aligns with FEMA standards and ISP requirements.
Minimum Qualifications
- Minimum 3 years of project management or related administrative experience.
- Strong organizational skills with ability to track and manage multiple priorities.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Experience providing customer service in remote or distance-based environments.
- U.S. Citizenship.
- Ability to obtain and maintain a favorably adjudicated Public Trust clearance.
Preferred Experience
- Prior experience supporting federal training, education, or emergency management programs.
- Familiarity with FEMA Independent Study systems and processes.
- Supervisory or team leadership experience.
SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
