What are the responsibilities and job description for the Project Manager position at SG360?
Description
sg360 partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.
When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360!
We are seeking a Project Manager is responsible for ensuring that each job is produced to meet or exceed customer expectations. This role serves as the primary liaison between customers, sales, and internal manufacturing teams, coordinating all aspects of production from order review through final delivery and billing. The ideal candidate thrives in a fast-paced print manufacturing environment and excels at managing multiple projects with strong attention to detail.
Key Responsibilities
- Serve as the main point of contact between customers, sales, and manufacturing teams
- Review orders against estimates and ensure materials are ordered accurately and on schedule
- Create and maintain complete job files, including requisitions, customer instructions, and required documentation
- Order and coordinate pre-production materials such as templates, dummies, and samples
- Create work instructions for pre-press, press, and post-press vendors
- Ensure proofs and samples are delivered on time to appropriate stakeholders
- Communicate job status, changes, and issues clearly with customers, sales, and internal departments
- Monitor pre-production activity to ensure materials and plates are available for press start-up
- Create layouts and job instructions to meet customer requirements for quantity, quality, and delivery
- Generate, file, and track change notices and ensure proper documentation is included in billing files
- Monitor post-production activity to ensure on-time delivery or mailing
- Provide shipping tally sheets and required reports for customer billing
- Forward completed job files and documentation to billing for invoicing
- Maintain organized records related to customers, routine orders, and stored products
- Perform other duties as assigned
Requirements
Qualifications & Skills
- Strong English oral and written communication skills
- Solid math skills and attention to detail
- Above-average interpersonal, organizational, and phone skills
- Ability to manage multiple projects and deadlines simultaneously
- Proficiency with standard office equipment and software
- ERP system experience preferred; Visio experience a plus
- Ability to interpret and manage print-related documentation
Knowledge & Experience
- 5 years of experience in the printing industry, either in customer service or pressroom operations
- Understanding of pre-press operations and a wide variety of printing processes
- Knowledge of inline and post-press lettershop finishing
- Familiarity with USPS specifications is a plus
- Experience in pre-press or bindery operations is helpful
Education
College degree in Business or Graphic Arts Management preferred
Travel
Minimal local travel may be required for meetings, training, or business needs
sg360 does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.
sg360 is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. sg360 does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.
sg360 will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.