What are the responsibilities and job description for the Project Manager - Direct Mail position at SG360?
Description
At sg360, we partner with Fortune 1000 brands to deliver high-performance direct marketing solutions that drive measurable results. From audience analytics and strategy to creative, production, and distribution, everything we do is rooted in performance and precision.
When you join sg360, you're not just managing projects - you're driving campaigns that reach millions, supporting some of the most recognized brands in the country, and collaborating with a team that thrives on excellence.
Why Join sg360?
- Generous paid time off and paid holidays
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with employer match
- Wellness resources
About the Role
We're seeking an experienced Project Manager who thrives in a fast-paced print manufacturing environment and enjoys bringing complex projects to life.
In this on-site role, you will serve as the central hub between customers, sales, and our internal manufacturing teams. From order review through production, mailing, and final billing, you'll ensure every project is delivered accurately, on time, and above expectations.
What You'll Do
- Act as the primary point of contact for customers, sales, and production teams
- Review orders against estimates to ensure accuracy and alignment
- Create and maintain complete job files and production documentation
- Coordinate materials, templates, samples, and proofs
- Develop clear work instructions for pre-press, press, and post-press teams
- Monitor production schedules to ensure on-time press starts and delivery
- Communicate job status, changes, and potential issues proactively
- Manage change notices and ensure documentation accuracy for billing
- Oversee post-production activities including shipping and mailing
- Ensure completed job files are properly documented and submitted for invoicing
Requirements
Qualifications & Experience
- 5 years in the printing industry (customer service or project management)
- Strong understanding of pre-press operations and various printing processes
- Knowledge of inline and post-press lettershop finishing
- Familiarity with USPS specifications is a plus
- Pre-press or bindery experience is helpful
- Strong written and verbal communication skills
- Excellent attention to detail and math proficiency
- Ability to manage multiple projects and deadlines simultaneously
- Strong organizational and interpersonal skills
- ERP system experience preferred
- Visio experience a plus
- College degree in Business or Graphic Arts Management preferred
Travel
This position is based in our Wheeling, IL facility. Minimal local travel may be required for meetings or training.
Important Information
sg360 does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.
sg360 is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. sg360 does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. sg360 will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.