Industrial Chiller Field Service Specialist

A day in this role

Imagine starting your morning reviewing a service ticket from a key customer. You load up the tools, arrive on site, and start a methodical check of the chiller—gauges first, then controls, motors, and valves. By midday, you’ve isolated a fault, swapped a component, verified the refrigerant charge, and brought the system back to peak performance. In the afternoon, you complete a scheduled PM, document readings, and confirm everything aligns with safety and company standards. You wrap up by advising the customer and planning the next maintenance window.

What you’ll handle

• Perform routine preventive maintenance to keep chiller equipment operating at optimal levels.
• Inspect systems, diagnose issues, and troubleshoot performance problems on existing chiller equipment.
• Repair and replace components on installed chiller systems to restore reliability and efficiency.
• Install, service, and repair industrial refrigeration systems, including: refrigerant handling, instrumentation, control valves, motors, motor controls, motor switch gear, Variable Frequency Drives (VFD’s), soft-starts, pumps, exchangers, filter, and refrigeration controllers.
• Follow and champion company and industry safety standards at every step.
• Position may require working up to 15% (no more than 300 hours) overtime throughout the year, as directed by the client and/or upper management.
• Perform other job duties as assigned.

What you bring

• Poise and focus in a fast-moving, sometimes high-pressure environment.
• Excellent analytical and problem-solving approach.
• Extensive knowledge of chiller systems and related equipment.
• Proficiency with hand and power tools.
• Ability to use thermometers, pressure gauges, and other test instruments to evaluate chiller performance.
• Comfort reading operation and repair manuals for chiller equipment.
• Ability to follow instructions and procedures accurately.
• Strong mechanical aptitude.
• Clear, professional communication to interact with customers.

Education and experience

• High school diploma or equivalent preferred.
• Vocational/technical training or an apprenticeship preferred.
• Three years of related experience preferred.

Physical demands

• Work in outdoor weather conditions as needed.
• Extended periods of being stationary.
• Ability to ascend and descend ladders.
• Capability to transport up to 50 pounds at a time.

About the scope of this summary

This summary covers the primary responsibilities of the Chiller Service Technician at Smart Family of Cooling Products. It is not an exhaustive list; it serves as a general guide. Smart Family of Cooling Products may adjust duties to meet business needs.