What are the responsibilities and job description for the RESERVATIONIST position at SF MIAMI LLC?
About Sexy Fish Miami:
Sexy Fish Miami brings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. Located in a stunning setting, our venue is as much a feast for the eyes as it is for the palate.
The Role:
Reservationists provide prompt, courteous, and efficient handling of all requests for restaurant reservations, changes, cancellations, and information.
DUTIES AND RESPONSIBILITIES
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Always maintain positive guest relations.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Access all functions of the computer system.
- Maintain complete knowledge of:
- Seat numbers, venue room capacity, hours of operation and availability.
- Any special events, or promotions happening in the different venues/restaurants.
- Set up work station with necessary supplies and resource materials.
- Process all food and beverage reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies.
- Ascertain callers' needs through open-ended questions.
- Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in system.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Verify availability. Suggest alternate dates for sold-out dates.
- Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
- Verify all reservation information with caller to ensure accuracy.
- Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
- Monitor and maintain wait lists daily.
- Review status of assignments and any follow-up action with on-coming Agent.
- Additional duties as assigned by management
PHYSICAL ABILITIES
- Ability to grasp, lift, move, or push goods.
- Walk or remain in stationary position for 8 or more hours throughout work shift
- Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged