What are the responsibilities and job description for the Reservationist position at Grove Bay Hospitality Group?
We are looking for a skilled and efficient Reservationist to manage reservations and handle multiple tasks across various restaurants, utilizing the OpenTable reservation system. As a Reservationist, you will be responsible for ensuring seamless coordination of reservations, providing exceptional customer service, and assisting in the overall operations of multiple restaurants. This role requires strong organizational abilities, attention to detail, and a customer-centric mindset.
Responsibilities:
Responsibilities:
- Reservation Management:
- Utilize the OpenTable reservation system to manage and organize reservations for multiple restaurants.
- Receive and respond to reservation inquiries through various channels, such as phone, email, or the OpenTable platform.
- Assist guests in selecting suitable dining options, considering their preferences and restaurant availability.
- Coordinate and schedule reservation changes, cancellations, and special requests accurately and promptly.
- Customer Service:
- Deliver excellent customer service by promptly addressing guest inquiries, concerns, and special requirements.
- Maintain a friendly and professional demeanor while interacting with guests, ensuring their satisfaction.
- Provide recommendations on dining options, menus, and special promotions to enhance the guest experience.
- Coordination and Communication:
- Collaborate with restaurant managers, hosts, and servers to ensure effective communication and seamless coordination of reservations.
- Communicate any changes or special requests to restaurant staff to facilitate smooth service delivery.
- Handle group reservations, private dining inquiries, and special event bookings efficiently.
- Administrative Tasks:
- Maintain accurate and up-to-date reservation records, guest profiles, and seating arrangements using the OpenTable system.
- Generate reports related to reservations, guest preferences, and restaurant performance using OpenTable's reporting features.
- Quality Assurance:
- Monitor dining room flow to maximize seating capacity and minimize wait times.
- Proactively identify and address potential issues that may impact the guest experience, seeking appropriate solutions.
- Previous experience as a reservationist, host/hostess, or in a customer service role within the hospitality industry is preferred.
- Familiarity with using the OpenTable reservation system or similar software is highly desirable.
- Bilingual preferred
- Strong organizational skills with the ability to handle multiple tasks concurrently.
- Excellent communication skills, both verbal and written, to interact effectively with guests and internal teams.
- Detail-oriented mindset to maintain accurate reservation records and provide personalized service.
- Ability to remain calm and composed in high-pressure situations, demonstrating a positive attitude.
- Flexibility to work in a fast-paced, dynamic environment, including evenings, weekends, and holidays.
Salary : $14 - $17