Seward Community Co-op- Franklin Store

Job Description

Assistant Deli Manager-Counter

Purpose: To provide efficient daily workflow at the Deli Counter; to oversee exceptional presentation of the deli counter areas; and to assist Deli Manager in meeting department goals for customer service, sales, margins and turns.  

Status: Full-time. Reports to Deli Manager. Supervises Deli Counter Shift Leads and Staff, Cheese Counter Staff and Cheese Re-Buyer.

Salary Range  $46,800-$65,000

Responsibilities:

Personnel Management

·         Supervise all counter staff

·         Evaluate and review all counter staff in conjunction with the Deli Manager

·         Ensure training of new hires

·         Assist in development of training materials for all counter staff

·         Maintain a department schedule that ensures adequate staff coverage to provide excellent customer service and that meets department operational needs within the department’s budget goals.

·         Ensure excellent customer service by all staff in the deli

·         Coordinate and facilitate all counter quarterly meetings

·         Maintain open communication between all counter staff and Deli Manager

·         Uphold all store policies and procedures

·         Hire staff following established processes with the Deli Manager

·         Monitor employee performance and follow established disciplinary processes as appropriate with the Deli Manager

Operations

·         Oversee daily work flow of the Deli counter

·         Assist deli manager in meeting sales, margin and turn goals

·         Maintain well-organized departments

·         Assist supervisors and managers with recipe development

·         Coordinate service area needs with the Assistant Deli Manager-Kitchen

·         Order and receive products for all counter operations

·         Promptly address returns and credits

·         Track all Credit Returns

·         Maintain cleaning schedules for the counter

·         Maintain attractive and stocked deli and cheese cases, ensuring proper rotation of product and proper signage.

·         Ensure health department regulations are followed in all deli and cheese procedures

·         Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.

·         Act as floor warden during emergencies per training provided

·         Maintain and monitor equipment.

·         Maintain appropriate inventory, avoiding over and out of stocks.

·         Merchandise deli counter areas as needed, and in accordance with store policies.

·         Cover shifts vacated due to illness/absence

·         Participate in departmental inventories and projects

·         Place and put away orders as needed.

·         Create and assist with production/prep lists as needed.

·         Assist the Deli Managers in taking catering requests. Oversee the completion of Catering orders, food quality, order accuracy and on-time delivery.

·         Review movement reports, adjusting production and ordering accordingly.

·         Work with Deli Managers and Creamery Supervisors to achieve departmental goals.

·         Work with all Managers and Shift Leads to maintain excellent communication, and respond to concerns in a timely fashion.

Customer Service

• Provide excellent customer service and monitor customer service by kitchen and all counter staff.
• Communicate and address customer requests and concerns in cooperation with Deli Manager.

Other

• Attend departmental/store meetings
• Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy.
• Attend trainings and certification classes as needed.
• Participate in quarterly inventory
• Other projects as assigned by the Deli Manager
• Train small groups.

Qualifications:

Essential

·         3 years of supervisory experience

·         Excellent communication skills

·         Excellent customer service skills

·         Self-motivated, organized, responsible, flexible

·         Food Service Manager Certification

·         Good sense of taste/smell

·         Professional food handling experience

·         Buying/ordering experience

·         Ability to work with a team to achieve departmental goals

·         Experience with natural foods

·         English proficiency

·         Attention to Detail

·         Computer skills

Functional

·         Ability to work in front of a computer screen for long periods of time.

·         Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

·         Must have valid driver’s license on file if driving between locations for support

·         Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds

·         Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers

·         Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

·         Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

Preferred

·         Multilingual is a plus

·         Demonstrated ability to work with customers and co-workers from various cultural backgrounds

·         Experience with Natural Foods

·         Currently Serve Safe Certified

Salary : $46,800 - $65,000