Hotel Front Desk Agent

Company Description

Join the IHG Hotels team as a Front Desk Associate for a career in hospitality. Holiday Inn Cincinnati - Liberty Way is looking to add Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky! Full-Time & Part-Time positions are available for 1st shift from 7am - 3pm and 2nd shift 3pm - 11pm.

Job Description

FRONT DESK GENERAL JOB DESCRIPTION:

• Aggressive negotiating skills and creative selling abilities to close on business.
• Ensures a high level of customer satisfaction.
• Answering Phones.
• Making, Changing, Assisting w/ Reservations.
• Looking Up Directions on the Internet.
• Promoting Rewards Program.
• Creative Thinking.
• Assisting Sales.
• Creating Good Customer Relations.
• Problem Solving.
• Filling In Others Shifts As Needed.

Qualifications

FRONT DESK GENERAL JOB REQUIREMENTS:

• Exceptional Customer Service Skills.
• Strong communication skills, written and verbal.
• Strong organizational skills.
• Must be self-motivated and results-oriented.
• Be comfortable working independently.
• Excellent time management skills.
• Able to have a flexible time schedule.
• Opera PMS Experience a Plus / Not Required.
• Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
• Basic Computer Skills.
• Knowledge of Emailing a Plus / Not Required.
• Energetic / Capable of Multi-Tasking.
• Good with Following Up/Following Through.
• Have Own Transportation / Be on Time.
• Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Additional Information

WHAT WE CAN OFFER YOU:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance
• Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts

Schedule:

• 8 hour shift
• On call
• Rotating weekends