What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Cincinnati - Liberty Way?
Join the IHG Hotels & Resorts team as a Front Desk Associate for a career in hospitality. Holiday Inn Cincinnati - Liberty Way is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in West Chester, Ohio! Full-Time & Part-Time positions are available for 1st Shift (7am-3pm), 2nd Shift (3pm - 11pm), and 3rd Shift (11pm-7am).
FRONT DESK GENERAL JOB DESCRIPTION:
- Aggressive Negotiating skills and creative selling abilities to close on business.
- Ensuring a high level of customer satisfaction.
- Answering Phones and Emails.
- Making, Changing, and Assisting with Reservations.
- Looking Up Directions on the Internet for Guests.
- Promoting and Enrolling Guests in IHG Rewards Program.
- Creative Thinking.
- Assisting Sales.
- Creating Good Customer Relations.
- Problem Solving.
- Filling In Shifts As Needed.
- Providing suggestions for Activities, Restaurants, and Engaging places for Guests.
FRONT DESK GENERAL JOB REQUIREMENTS:
- Exceptional Customer Service Skills.
- Strong communication skills, written and verbal.
- Strong organizational skills.
- Must be self-motivated and results-oriented.
- Be comfortable working independently.
- Excellent time management skills.
- Able to have a flexible time schedule.
- Opera PMS Experience a Plus / Not Required.
- Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred
- Basic Computer Skills.
- Knowledge of Emailing a Plus / Not Required.
- Energetic / Capable of Multi-Tasking.
- Good with Following Up/Following Through.
- Have Own Transportation / Be on Time.
- Good Problem-Solving Skills, able to Improvise if needed.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will be communicated in advance by a manager.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $13 - $16