Project Manager, Marketing

About SHF: Founded in 1969, Settlement Housing Fund is a nonprofit affordable housing organization. We own and operate 3,147 affordable apartments across New York City and are currently creating and preserving an additional 3,031 apartments. We provide social services through on site support to ensure housing stability for tenants who have transitioned from shelters into permanent housing at our buildings and those of other owners. We serve as an HDFC nominee to provide private developers with access to City financing to expand the supply of affordable housing. We are a leader in tenant selection and affirmative fair housing, leasing hundreds of units annually for other affordable housing owners. 

JOB SUMMARY: The Project Manager, Affordable Housing Marketing plays a critical role in advancing equitable access to quality housing by leading the end to end lease up process for affordable housing developments. Reporting to the Deputy Director of Marketing, the PM ensures that each project is carried out with integrity, transparency, and a deep commitment to serving diverse communities.

The PM manages cross functional teams, oversees eligibility staff, and integrates technology and best practices to create efficient, fair, and compliant applicant experiences. Upholding regulatory requirements, including HPD, HUD, NYSHCR, LIHTC, and Fair Housing standards the role safeguards the integrity of the housing selection process while maintaining accurate data, documentation, and reporting.

As a key partner to developers, government agencies, and community stakeholders, the Project Manager fosters clear communication, facilitates collaborative decision making, and champions continuous improvement. By refining policies, strengthening systems, and applying lessons learned, the PM contributes to the organization’s mission of expanding access to safe, affordable housing and supporting more equitable outcomes for all applicants.
 

Key Responsibilities

Project Leadership and Team Management

• Lead cross functional teams throughout all stages of the affordable housing lease up process, ensuring operations align with the mission of equitable access to housing.
• Coordinate closely with the Deputy Director of Marketing to establish leasing targets, monitor progress, and develop and proactively implement and adjust strategies to meet or exceed project lease up goals.
• Supervise, coach, and evaluate eligibility staff to ensure accuracy, service excellence, and adherence to organizational and regulatory standards.
• Assign tasks, coordinate workflows, and share updates using tools such as Microsoft Teams and Planner to ensure alignment and transparency.

Operational Excellence, Compliance, and Continuous Improvement

• Ensure full compliance with HPD, HUD, NYSHCR, LIHTC, and Fair Housing regulations, protecting the integrity and fairness of the applicant selection process.
• Maintain clear, comprehensive documentation of project procedures to support consistency, accountability, and compliance.
• Integrate lessons learned from each lease-up to improve systems, processes, and applicant experiences.
• Oversee credit reporting and fee collection activities and provide applicants with clear, compliant guidance on payment processes.

Technology, Reporting, and Data Management

• Implement, manage, and optimize technology solutions that enhance data accuracy, workflow efficiency, and collaborative effectiveness.
• Maintain precise unit assignment records and project data; prepare data driven reports to support rent up progress and strategic decision making.
• Identify opportunities to strengthen data systems, reporting tools, and technology platforms.

Stakeholder Engagement and Communication

• Facilitate meetings with developers, government agencies, internal teams, and external partners, ensuring alignment and clear documentation of decisions and next steps.
• Serve as a key liaison for developers, owners, attorneys, and regulatory partners to maintain coordinated, transparent communication.
• Provide timely updates on project milestones, challenges, and progress to promote informed and effective decision making.

Policy and Procedure Development

• Develop, revise, and implement policies and procedures that enhance operational efficiency, strengthen compliance, and support equitable applicant outcomes.

Other Duties

• Perform additional responsibilities as needed to support departmental and organizational objectives.

QUALIFICATIONS AND EXPERIENCE:     

• Four year college degree with a major in business management, public administration, finance, personnel management or affiliated field, required. Educational requirements may be waived if the applicant demonstrates competence in the criteria cited and has at least 5 years’ experience in the field. 
• 2 years of supervisory experience.
• Housing/real estate background preferred, specifically working on New York City housing lotteries, expertise and experience overseeing compliance in LIHTC properties, and knowledge of Fair Housing laws.
• Strong attention to detail, analytical, mathematical, accounting and conceptual skills.
• Ability to work under pressure on fast paced, deadline oriented projects.
• Detail orientation with the ability to see the big picture as well.
• Strong organizational, as well as administrative and computer systems development skills.
• Excellent writing and computer skills.
• Ability to balance creating a happy work environment for employees while enforcing regulations.
• Bilingual preferred but not required. 
• Commitment to providing affordable housing for low to moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. 

• The ability to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. 
• The ability to frequently sit and reach with hands and arms. 
• The ability to occasionally lift and/or move up to 20 pounds. 

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. 

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators. 
• The noise level in the work environment is usually moderate. 

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and subject to changes in business necessity. 
Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

 
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of you as an employee. You may be asked to perform other duties as required.  
 

Salary : $80,000 - $85,000