Inside Sales Representative II - IVA

Summary

The Inside Sales Representative II serves as an advanced liaison between our customers and our company, translating complex customer needs into winning proposals for new products, systems, applications, and WIP jobs. This role requires a deep understanding of customer requirements, the ability to select and size appropriate solutions, negotiate competitive prices from suppliers, and present compelling offers to customers.

Responsibilities

• Develop and maintain an in-depth knowledge of the company’s services, product lines, sales territories, product applications, and pricing structures.
• Understand and apply OEM relationships to the Customer Service Process.
• Review, process, and submit customer orders
• Quoting products and assemblies.
• Quoting multiple product lines within the vertical.
• Verifying pricing.
• Sourcing material
• Collaborate with Account Managers, Operations, and Production Coordinators to address complex customer service issues.
• Build and maintain customer trust in the company as a quality, value-added solutions provider.
• Assist Inside Sales Representatives and Managers within the vertical and other vertical teams with similar duties and responsibilities.
• Mentor and train junior sales representatives within the team.
• May utilize OEM sizing and selection software depending on division.
  
  

Positional Requirements & Qualifications

Education & Experience:

• Bachelor’s degree in business or engineering preferred, or equivalent technical school certification.
• Alternatively, at least 2-4 years of experience in a sales or application support role within the relevant industry.
  
  

Skills & Abilities

• Proficiency in quality standardization procedures and computer systems.
• Completion of advanced computer-based technical training.
• Completion of applicable product type instructor-led technical training.
• Successful completion of advanced customer experience training.
• Successful completion of shop orientation hours for assigned product vertical.
• Successful completion of the level II assessments for the assigned product vertical.
• Strong written and verbal communication skills.
• Intermediate knowledge of valves and related products.
• Intermediate understanding of the chemical, refining, and power markets.
• Advanced knowledge of Microsoft Office software.
• Basic mechanical aptitude.
• Ability to perform job functions with minimal supervision.
• Clear background check and drug/alcohol screening.
  
  

Essential Physical Functions

• Lifting up to 25 pounds
• Bending, stooping, ability to stand for extended periods of time
• Must be able to travel and have a clear driving record in accordance to company driving guidelines
  
  

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.