Restoration Job File Coordinator

Join SERVPRO Team Toft as a Job File Coordinator!

Are you organized, detailed, and passionate about getting things right the first time? Then you might be exactly who we need.
 

We are looking for a sharp, detail-driven Job File Coordinator to support our production and office teams. Your mission: keep jobs on track from the moment the lead comes in until the invoice is sent out. You will play a critical role in ensuring that all project documentation, estimates, and compliance requirements are buttoned up, accurate, and audit ready.
 

If you take pride in quality work, can juggle multiple tasks without breaking a sweat, and love working in a fast-paced environment where accuracy actually matters, you might just thrive here.

Key Responsibilities:

Monitor all active job files daily for documentation accuracy and compliance

 Coordinate with production crews to ensure field documentation is complete and timely

 Maintain an accurate Work-In-Progress (WIP) board

 Create or review estimates based on scope notes and site photos

 Perform internal audits of job files prior to final upload and submission

 Monitor and ensure all client-specific program requirements are met

 Review timestamps, photos, and supporting documents to maintain key performance metrics (KPMs)

 Coordinate with accounting for final invoicing after job close-out

 Communicate effectively with both internal team members and external stakeholders

 Assist other departments as needed

Ideal Qualifications:

 High School Diploma or GED is required

 1 or more years of office coordination, estimating, or insurance experience preferred

 Experience in restoration, construction, or insurance industries is a plus

 Strong customer service skills and professional communication abilities

 Ability to multitask in a fast-paced, high-volume environment

 Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel

 Ability to quickly learn and master proprietary and industry software

 Familiarity with Xactimate or insurance claims management systems is helpful but not required

 Ability to successfully complete a background check

What We Offer:

Starts on Day 1:

6 Paid Holidays

PTO. Up to 11 days earned starting out. Accrued based on hours worked.

Starts 1st of the Month After 60 Days:

 50% Employer-Paid Health Insurance for employee through Blue Cross and Blue Shield

 Optional Vision, Dental, and Aflac plans available

Starts After 6 Months:

 401(k) company match up to 4%

 Profit Sharing

Starts After 1 Year:

 $1,000 Anniversary Bonus every year

Working Conditions:

 Full-Time, Monday through Friday. Flexible between 7:00 a.m. and 5:00 p.m.

 Office environment. Mostly sedentary with occasional lifting of files or office supplies.

Pay Rate:

 Competitive hourly rate based on experience

 All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process.

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