Job File Coordinator (Office) for SERVPRO of Waltham/Watertown

SERVPRO of Concord, NH and SERVPRO of The Lakes Region perform Fire, Water, and Sewer damage cleanup and restoration. SERVPRO also clean up after crime scene or Trauma damage, clean air ducts, carpet, upholstery, drapes and general cleaning. We also perform Reconstruction and/or Construction.

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

• 8 paid Vacation Days
• 5 paid Sick Days
• 7 paid Holidays
• Paid Life and Long term Disabilty
• 50% paid Health Insurance
• Paid job training

The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary estimate using estimating software
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

· High school diploma/GED (preferred)

· At least 1 year of customer service and/or office-related experience

· Ability to multitask and to remain detail orientated

· Must be knowledgeable in relevant computer applications

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
• Create/review estimate based on scope and photos from Production crew. Maintain an accurate Work in Progress board for all active leads/projects. Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
• Assist other departments, as needed.

• Previous experience in office administration or clerical roles within a professional setting is preferred
• Familiarity with Xactimate or Cortality software is advantageous
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment

Excellent communication skills coupled with professional phone etiquette are essential for success in this role. First interview will be a video call with Steve Taylor. Send your resume today and begin your career with SERVPRO!

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $23 - $26