What are the responsibilities and job description for the Restoration Manager position at SERVPRO of South Bend, NE/W. St. Joseph County?
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Relocation bonus
- 401(k)
- Bonus based on performance
Restoration Manager
SERVPRO Team Swizek | Mishawaka, Indiana
Compensation: $75,000 - $82,000 on target annually, based on experience
Build a Strong Team. Deliver Great Work. Make a Difference.
We're looking for a Restoration Manager who knows how to lead people, organize production, and deliver an exceptional customer experience.
At SERVPRO Team Swizek, we believe successful restoration starts with great people and strong leadership. We're building a team that takes pride in its work, supports one another, and takes ownership of the results.
This is an opportunity for an experienced restoration professional or proven field supervisor who wants to take the next step in leadership.
What You'll Be Responsible For
Lead and Develop the Team
- Set clear daily priorities and performance expectations.
- Coach, train, and develop crew chiefs and restoration technicians.
- Build accountability, teamwork, and a culture of doing things right.
- Participate in hiring, onboarding, and employee development.
Manage Production
- Coordinate crews, equipment, subcontractors, and project schedules.
- Ensure jobs are completed safely, efficiently, and to established quality standards.
- Oversee documentation, scopes of work, and project progress.
- Identify problems early and coordinate solutions.
Deliver an Excellent Customer Experience
- Maintain professional communication with customers, adjusters, and business partners.
- Ensure projects meet customer expectations and company standards.
- Resolve service issues and keep customers informed throughout the restoration process.
Drive Operational Performance
- Manage labor, equipment utilization, and other production expenses.
- Help ensure projects are properly documented, completed, and ready for billing.
- Monitor production results and identify opportunities to improve performance.
What We're Looking For
- Restoration industry experience, preferably in water, fire, or mold mitigation.
- Previous team leadership or supervisory experience.
- Strong communication, organization, and problem-solving abilities.
- Ability to manage multiple projects and changing priorities.
- Comfort using restoration documentation and estimating software.
- Valid driver's license.
- IICRC certifications preferred.
Most importantly, we're looking for someone who takes ownership, develops their people, and follows through on commitments.
What We Offer
- Competitive salary based on experience
- Health, dental, and vision benefits
- Paid time off and holidays
- Retirement plan
- Paid professional training and development
- Opportunities for advancement
Join Our Team
If you're ready to lead a team, develop your career, and make a meaningful impact, we'd like to learn more about you.
SERVPRO franchises are independently owned and operated. All employment decisions are made by the individual franchise owner.
Salary : $75,000 - $82,000