Assistant Mitigation Manager - Restoration

Position Summary

Assists the Mitigation Manager with daily field execution and people leadership for the Restoration Division. The role focuses on crew readiness, safe and efficient work, technical quality, timely documentation, employee development, customer experience, and routine issue resolution. The position operates within delegated authority and escalates major safety events, commercial changes, serious personnel matters, and exceptions outside approved limits.

PRIMARY RESPONSIBILITIES

1. Safety & Work Practices

· Recognize and document hazards; identify PPE needs; enforce jobsite, franchise, and pre-use safety requirements; maintain assigned PPE; coordinate or participate in safety meetings and training.

· Maintain reliable attendance, punctuality, organization, professional conduct, appropriate use of work time, and required time-off notification procedures.

· Make routine field decisions within authority and escalate major safety incidents, serious personnel matters, commercial changes, and other exceptions.

2. Daily Field Operations

· Coordinate daily crew allocation, scheduling, dispatch support, and routine field problem-solving through the Restoration Managers; provide Large Loss support as needed.

· Oversee assigned mitigation field operations, work processes, order of operations, job readiness, and corrective action.

· Validate leads and assign work as delegated; verify scopes, work methods, quantities, work orders, photos, drying records, labor, equipment, materials, subcontractor use, and supporting field documentation.

· Perform project quality-control inspections and follow up on errors or incomplete work.

3. Project, Cost & Resource Control

· Support high-volume, large-loss, or other projects as assigned, including service initiation, customer-priority evaluation, planning, crew or subcontractor coordination, timelines, and stakeholder communication.

· Keep field execution within the approved plan; provide accurate labor, equipment, material, and subcontractor information; identify needed scope changes and obtain required approval before implementation.

· Track resources accurately, identify potential overruns early, prevent waste, follow approved spending limits, and report exceptions to the Mitigation Manager.

· Enforce orderly equipment issue, return, tracking, proper use, loss reporting, staging, vehicle and facility safety, and communication of shortages to purchasing or warehouse personnel.

4. Quality, Documentation & Customer Service

· Ensure required photographs, scopes, drying records, operational updates, and job evidence are accurate, complete, timely, and corrected when deficient.

· Maintain daily communication with internal and external stakeholders; explain restoration processes, expectations, and project progress.

· Address customer or client concerns appropriately; maintain effective relationships with customers, adjusters, and active-job stakeholders.

· Document customer-property damage, maintain customer communication, and coordinate approved field corrections; maintain SERVPRO brand compliance.

5. People Leadership & HR Support

· Manage assigned restoration personnel through onboarding, coaching, skill verification, safety training, one-on-one meetings, performance reviews, and policy compliance.

· Monitor employee performance, confirm proficiency in newly learned skills, document performance, and identify coaching or training needs.

· Participate in field-skill assessments, interviews, candidate recommendations, practical onboarding, and the constructive resolution or escalation of employee conflict.

· Check crew hours and job coding against actual field activity and resolve discrepancies.

6. Division Support, Knowledge & Teamwork

· Work with the Mitigation Manager to monitor workload, follow departmental budgets, improve processes, and sustain internal operating capacity and quality assurance.

· Maintain applicable restoration, software, technical, field-leadership, and operational-coverage proficiency; follow policies and protocols; complete assigned SERVPRO U training.

· Use available resources and consult others when needed; continue developing leadership, management, and restoration expertise.

· Contribute to franchise and team goals, cooperate professionally, handle conflict appropriately, build strong working relationships, and proactively support customers and teammates.

QUALIFICATIONS & WORK REQUIREMENTS

Education & Experience

· High school diploma or GED required; associate or bachelor degree preferred.

· IICRC or equivalent industry certifications required.

· Minimum three years of cleaning, restoration, or construction experience and five years of management and/or business-operations experience.

· Strong interpersonal, leadership, management, written, oral, software, and technology skills.

Physical & Environmental Requirements

Frequent field visits and jobsite activity are required. The position regularly lifts 50 pounds independently and occasionally up to 100 pounds with assistance; walks or stands for extended periods; drives; sits; climbs ladders; works at ceiling height and in tight spaces; and performs repetitive pushing, pulling, lifting, carrying, and overhead work. Exposure may include chemicals, fumes, airborne particles, heat, noxious odors, loud environments, and other extreme conditions. Occasional respirator use is required.

Hours, On-Call & Travel

Normal hours are 7:00 a.m. to 5:00 p.m., Monday through Friday, with a minimum of 40 hours per week. The role may require extended days, evenings, weekends, routine operations coverage, and participation in an on-call or backup rotation. Clear escalation authority and protected off-duty periods apply. Travel is primarily local, with possible out-of-area and overnight travel.

PRIMARY PERFORMANCE MEASURES: crew readiness, field quality, safe execution, timely and complete documentation, employee development, accurate resource tracking, early escalation, routine issue resolution, and customer/client experience.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Benefits:

Salary : $70,000 - $80,000