What are the responsibilities and job description for the Billing Specialist / Xactimate Estimator position at SERVPRO of Charles County / Oxon Hill?
Job Summary
We are seeking a detail-oriented and experienced Billing Specialist / Xactimate Estimator to join our growing team. This position plays an important role in preparing accurate estimates, managing project billing, maintaining financial records, and coordinating with insurance representatives, customers, and internal teams.
The ideal candidate will have hands-on experience in the property damage restoration industry, a strong understanding of insurance claims, and proficiency with Xactimate estimating software. Experience with water, fire, mold, biohazard, and contents mitigation projects is essential.
Key Responsibilities
- Prepare detailed estimates using Xactimate for water, fire, mold, biohazard, and contents mitigation projects.
- Create accurate floor plans, 3D views, sketches, and diagrams of damaged areas using DocuSketch or similar sketching software.
- Review, prepare, and enter customer and insurance invoices while ensuring accuracy and completeness.
- Verify estimates, invoices, job documentation, and supporting records.
- Communicate and negotiate with insurance adjusters, property owners, and clients to obtain approval for project scopes and estimates.
- Maintain accurate customer accounts, project files, and billing records.
- Follow up on outstanding estimates, invoices, approvals, and billing discrepancies.
- Collaborate with project managers, mitigation teams, and accounting personnel to ensure timely billing and payment processing.
- Protect confidential customer, insurance, and financial information.
Required Qualifications & Skills
- Minimum of 5 years of experience in the fire and water damage restoration industry, including familiarity with building materials and construction practices.
- Proven experience estimating water, fire, mold, biohazard, and contents mitigation projects.
- Strong working knowledge of Xactimate estimating software.
- Experience with residential and commercial insurance claims and programs.
- Knowledge of restoration estimating, industry pricing, labor, materials, and mitigation procedures.
- Computer proficiency and the ability to quickly learn new software and applications.
- Excellent verbal and written English communication skills.
- Bilingual proficiency is required.
- Strong organizational skills, attention to detail, and ability to manage multiple projects and deadlines.
Additional Employment Requirements
- Must be available to work 40 hours per week, Monday through Friday.
- Must be available to work additional hours as needed, including evenings and weekends.
- Must possess a valid driver's license.
- Must have reliable personal transportation to and from work.
- Must successfully pass a pre-employment background check.
Education Requirements
- High School Diploma or equivalent required.
Your Impact
Your expertise will help ensure accurate project estimates, timely billing, successful insurance approvals, and dependable financial operations. You will play an essential role in keeping restoration projects moving forward while providing excellent service to customers and insurance partners.
If you have a strong background in restoration estimating, Xactimate, and insurance billing, we encourage you to apply!
Pay: $17.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $20