What are the responsibilities and job description for the Restoration Supervisor position at SERVPRO of Chambersburg?
Are you ready to lead from the front? We’re looking for a Restoration Supervisor who knows the trade and knows how to run a crew. This isn't a \"clipboard only\" job—you’re the one making sure the work is done right, the documentation is perfect, and the customer is taken care of. If you’re a top-tier tech who is ready to step into a leadership role, this is it.
What You’ll Actually Be Doing
- You are the main point of contact for our technicians. You’ll set clear expectations, supervise their work, and coach them to get better every day.
- You’ll coordinate and perform the actual restoration work while keeping an eye on quality control for the whole team.
- You’ll manage the customer's concerns on-site and make sure they feel supported throughout the project.
- You’ll handle the project files, photos, and notes to prove the work was done to industry standards.
- You’re responsible for the labor, equipment, and supplies on your assigned jobs, plus making sure the trucks stay mission-ready.
- You’ll verify that all safety protocols are followed so the crew goes home safe every night.
What You Need to Bring
- At least 1 year of hands-on experience in restoration, cleaning, or construction.
- A valid driver’s license and a clean driving record are non-negotiable.
- You can communicate clearly with your team and keep a project moving when things get complicated.
- IICRC certifications are a big plus, but we’ll look at your field experience first.
The Reality of the Role
- You’ll be lifting 50 lbs., climbing ladders, and working in tight spots like crawl spaces and attics.
- You’ll be working around cleaning agents and in environments that can be loud, messy, or tough.
- This is an emergency business. You’ll be part of a rotating on-call schedule for nights and weekends when our customers need us most.
Requirements
- High school diploma or GED.
- Ability to pass a background check.
- Must be able to lead a team and maintain a professional attitude under pressure.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.