What are the responsibilities and job description for the Mitigation Estimator position at SERVPRO of Adamstown, Mohnton?
Benefits:
- Paid time off
- Training & development
- 401(k) matching
We are a leading, fast-growing property restoration company dedicated to helping homeowners and businesses recover from disasters. We pride ourselves on efficiency, accuracy, and meeting strict industry standards. We are currently seeking a highly skilled, detail-oriented Mitigation Restoration Estimator to join our team.
If you are a self-motivated professional who thrives under compliance metrics and knows the ins and outs of restoration estimating, we want to hear from you!
Position Overview
Job Type: Full-Time, Permanent
Hours: Monday – Friday, 8:00 AM – 5:00 PM EST (Weekend work required as needed to maintain TPA compliance). Hours can be flexible
Experience Level: 3–5 Years
As a Mitigation Estimator, you will review scope notes, moisture logs, and photos to draft accurate, timely insurance mitigation estimates (Water, Fire, Smoke, Mold, EMS, etc.). You will act as the critical bridge between our field teams, insurance adjusters, and Third-Party Administrators (TPAs) to ensure strict program compliance and swift approvals.
Key Responsibilities
Dual-Platform Estimate Generation: Write comprehensive, accurate mitigation estimates for Water, Fire, Smoke, Mold, and Emergency Mitigation Services (EMS) using both Xactimate and Symbility.
TPA Compliance Management: Navigate, upload, and manage strict compliance metrics within major TPA programs (Alacrity, Sedgwick, Westhill, etc.).
Scope Verification: Review field documentation, sketches, photos, and psychrometric logs to ensure the scope of work aligns with IICRC standards and carrier guidelines.
SLA & Queue Maintenance: Monitor assignment queues daily—including weekends as necessary—to ensure all TPA Service Level Agreements (SLAs) are strictly met.
Negotiation & Approvals: Communicate professionally with insurance adjusters and TPA auditors to justify estimates, resolve discrepancies, and secure timely approvals.
Qualifications & Requirements
Requirements:
Dedicated experience writing insurance mitigation estimates within the property restoration industry.
Proficiency in Xactimate. Symbility experience is a bonus.
Experience working with TPAs (specifically Alacrity, Sedgwick, Lionsbridge, Westhill, etc.) and a deep understanding of their compliance metrics.
Ability to work consistently on EST hours (8:00 AM – 5:00 PM) and the flexibility to work weekends to keep estimates compliant.
Submission Requirement: Must be able to provide 3 to 5 previously approved, redacted mitigation estimates during the interview process to qualify.
A reliable high-speed internet connection and a dedicated, distraction-free home office setup for any remote work.
Nice-to-Haves:
Active IICRC Certifications (WRT, ASD, AMRT, FSRT).
Experience with job management software like Restoration Manager, Dash, or Encircle.
Compensation & Benefits
High Earning Potential: We offer an extremely competitive pay based on experience.
Tech Allowance: Company-provided hardware and necessary software licenses (Xactimate/Symbility).
⚠️ IMPORTANT NOTE TO APPLICANTS: To be considered for this role, you must attach or be prepared to submit 3 to 5 written estimates that have been previously approved by a carrier/TPA (please redact all sensitive customer information).
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.