Childcare Services Representative

Are you passionate about supporting families and making a difference in your community? We’re seeking a detail-oriented and customer-focused Childcare Services Representative to join our team. In this full-time role, you will be the first point of contact for childcare families, assisting them with registrations, billing, and account inquiries. You'll play a key role in ensuring the timely and accurate processing of childcare documentation and financial transactions, while working collaboratively with program managers and administrative staff. If you thrive in a fast-paced environment, enjoy problem-solving, and have a heart for service, we’d love to hear from you!

Essential Functions

• Create and maintain professional relationships within all levels of the organization and provide excellent customer service internally and externally.
• Communicate and educate households regarding resources and funding opportunities, including but not limited to workshops, onsite visits, and in-person consultations. Support and assist with community outreach.
• Collaborate with childcare managers to ensure accurate attendance records are maintained and communicated timely.
• Process childcare registrations and attend open houses and informational sessions.
• Input approved financial accessibility and scholarship amounts and communicate amounts with families.
• Communicate all necessary registration information verbally or in writing for all childcare programs under licensing, policies, rules, and regulations.
• Process, track, and follow-up on registrations to ensure complete and accurate records meeting compliance with all applicable policies, laws, and regulations.
• Set up and process third-party billing and private/full pay weekly/monthly invoices.
• Research and recommend changes to childcare billing system to achieve highest childcare reimbursements available from the State of Maine.
• Research and respond to billing and invoicing inquiries from families and third parties.
  
  

Skills & Competencies

• Ability to maintain accuracy in time sensitive situations.
• Ability to manage multiple projects and shift priorities as needed.
• Strong critical thinking and problem-solving skills.
• Strong attention to detail and organization.
• Strong interpersonal and communication skills, both verbally and in writing.
• Strong computer literacy including spreadsheet/database programs.
• Ability to work independently and as a team member.
• Ability to maintain confidentiality.
  
  

Requirements

REQUIRED KNOWLEDGE/EDUCATION/CERTIFICATION:

• High School diploma or equivalent required; associate degree preferred
• Prior knowledge of Maine Childcare Subsidy Program preferred.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Adobe, and Outlook
  
  

Experience

• Minimum 1 year of customer service experience both face-to-face and by phone
• Minimum 1 year data entry experience using information systems and/or databases
• Experience with computerized accounting software (preference given to State of Maine online billing program, and knowledge of DAXKO).
  
  

WORK SCEHDULE: Full-time, 40 hours. Mon – Fri, 8:30 – 5:00.