What are the responsibilities and job description for the Partner Operations Specialist position at ServiceNow?
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
We’re looking for a Partner Operations Specialist to join our Global Partner Operations team. In this role, you’ll help shape how we support and scale our partner ecosystem by combining analytical thinking with strong business storytelling. You’ll translate data into insights, support critical partner processes, and create materials that help leaders make clear, informed decisions.
Key Responsibilities
Support core partner operations areas including deal registration, partner incentives, and partner governance.
Managing PRM & CRM tool - general Account information
Managing Partner registrations and Opportunity Creation CRM tool
Communicate appropriate policy and best practices to ensure understanding of internal policies and guidelines
Completes Partner Registrations review by analyzing and auditing documents, researching and resolving processing problems
Analyze partner and sales data to identify trends, measure performance, and recommend improvements.
Build PowerPoint presentations and dashboards that communicate insights in a clear and compelling way.
Collaborate with cross-functional teams such as Channel & Direct Sales and Operations, Partner Programs, Finance, Legal to ensure alignment.
Maintain process documentation and contribute to ongoing efficiency initiatives.
Qualifications
To be successful in this role you have:
2–4 years of experience in partner operations, channel operations, or sales operations.
Strong analytical and problem-solving skills with proficiency in Excel or BI tools (Tableau, Power BI).
Excellent PowerPoint and communication skills — able to turn analysis into storylines and visuals.
Organized, detail-oriented, and comfortable in a fast-paced environment.
Team player with a passion for operational excellence and partner success.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.