Senior IT Director

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
  
  
  

Senior IT Director Department: Information Technology

Full-time | Exempt

Primary Location: Northampton, MA (with travel to sites across Western MA)

Schedule: Monday - Friday

Salary: $100,000 - $120,000 (Based on experience)

Lead With Insight. Strengthen What Connects Us.

Are you a hands-on technology leader who loves mentoring a team, solving problems, and keeping systems running smoothly - even when the technology isn’t cooperating?

We’re looking for a Senior Director of Information Technology who’s driven, smart, and humble - someone who leads with confidence, teaches with patience, and keeps a sense of humor when things get hectic.

In this role, you’ll work closely with the CIO to guide and strengthen ServiceNet’s technology operations.

You’ll oversee:

• Networks, Wi-Fi, and infrastructure systems
• Mobile device management and telecom operations
• Security systems, including access control and cameras
• Conference room technology and video conferencing setups
  
  
  

Together, these systems support over 120 sites connected through a wide-area network (WAN/LAN) - ensuring that staff, programs, and data stay connected across the organization.

You’ll also lead by example, fostering a team that:

• Values learning, growth, and collaboration
• Takes pride in doing great work without taking themselves too seriously
• Thrives in a fast-paced environment where people help each other and keep things running smoothly every day
  
  
  

Because we operate in a healthcare and human services setting, this role also requires a strong understanding of data security, compliance, and HIPAA regulations - ensuring all systems meet the highest standards for privacy and protection.

Minimum Requirements

• Deep, hands-on IT experience—from infrastructure to mobile devices and security systems
• Proven experience managing multi-site WAN/LAN environments across 100 locations
• Strong leadership and mentoring skills with a people-first approach
• Excellent communication and collaboration—the kind that builds trust across departments
• Familiarity with healthcare IT, compliance, and HIPAA standards
• A grounded leadership style: driven, smart, and humble
  
  
  

Perks & Benefits:

• Comprehensive health and dental insurance
• Generous paid time off
• 403(b) retirement plan with employer match
• Mileage reimbursement
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A collaborative, mission-driven culture that values both excellence and humanity
  
  
  

If you can balance big-picture strategy with day-to-day execution - and still laugh when technology tests your patience - we’d love to meet you!

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.