IT Technician

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
  
  
  

IT Technician (Level 1 and Level 2) Full-time

Location: Northampton, MA

Pay Range: $20-25/hour

Schedule: Monday - Friday 9a-5p

ServiceNet’s IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands-on, customer-facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission-driven organization.

Regular travel to multiple sites is required; mileage is reimbursed.

Key Responsibilities:

Depending on experience, technicians will handle responsibilities such as:

• Supporting desktops, laptops, printers, mobile devices, and common software
• Responding to help desk tickets and assisting users with account access, MFA, and troubleshooting
• Setting up workstations, peripherals, and basic network connections
• Documenting work accurately and escalating issues when needed
• Handling more advanced tasks—escalated workstation issues, basic networking, VoIP setup, equipment replacements—for those operating at a Level 2 capacity
• Assisting with site setups, moves, and equipment upgrades
• Building new skills through structured, hands-on training designed to support long-term career growth
  
  
  

Qualifications:

Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity, customer service strength, communication skills, and the ability to work effectively as part of a team.

Level 1 Profile:

• Strong communication and customer service skills
• Foundational knowledge of Windows, Microsoft 365, and hardware
• Willingness to learn, follow guidance, and grow within the department
  
  
  

Level 2 Profile:

• Proficiency with Windows, Microsoft 365, networking basics, VoIP, and escalated troubleshooting
• Steady communication, sound judgment, and reliable teamwork
• Ability to work independently when needed
  
  
  

Required for All Applicants:

• Valid driver’s license and reliable transportation
• Ability to lift and carry computer equipment
• Professional, customer-service-focused approach
  
  
  

Why Join ServiceNet IT?

• Hands-on work across diverse environments
• Training and mentorship to help you grow your career
• Clear internal advancement pathway
• Supportive, steady team culture
• Work that directly supports human-services programs across the region
  
  
  

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more
  
  
  

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.