What are the responsibilities and job description for the Lead Restoration Technician/Mitigation Crew Lead position at ServiceMaster of the Lakes Area?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
ServiceMaster Restore® – Disaster Restoration Services
At ServiceMaster Restore, we specialize in restoring residential and commercial properties after water, fire, and smoke damage. As a nationally recognized restoration brand, we combine industry-leading standards with responsive, local service. We are hiring a skilled Lead Restoration Technician / Mitigation Crew Lead to manage field operations, guide technicians, and ensure restoration projects are completed safely, efficiently, and in alignment with IICRC standards. This role is ideal for a hands-on leader who takes ownership of jobsite performance, crew development, and customer satisfaction.
What You’ll Do
- Lead water damage restoration, fire and smoke mitigation, and structural drying projects
- Supervise technicians and subcontractors on residential and commercial job sites
- Perform moisture inspections, moisture mapping, and job condition assessments
- Set up and manage drying equipment (air movers, dehumidifiers, air scrubbers)
- Oversee containment, demolition, debris removal, and cleaning operations
- Enforce PPE usage, safety compliance, and contamination control protocols
- Ensure work aligns with IICRC S500 and S700 standards
- Maintain accurate job documentation including moisture readings, equipment logs, photos, and daily notes
- Communicate clearly with customers, adjusters, and internal team members
- Coach, mentor, and develop restoration technicians
What You Bring
- 3 years of experience in restoration, mitigation, disaster recovery, or construction
- Prior crew lead, foreman, or supervisory experience
- Strong understanding of water mitigation, drying principles, and fire damage cleanup
- Valid driver’s license with acceptable driving record
- Ability to perform physically demanding work and respond to emergency service calls
Preferred Qualifications
- IICRC WRT and FSRT certifications required; ASD or advanced certifications preferred
- Experience working on insurance-driven restoration projects
- Familiarity with restoration job management and documentation software
Compensation & Career Growth
- Competitive pay based on experience
- Overtime and on-call earning opportunities
- Company-supported IICRC certification and leadership development
- Clear advancement path to Project Manager, Estimator, or Operations Manager Stable, year-round work in essential emergency restoration services
ServiceMaster Restore franchise locations are independently owned and operated.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.