What are the responsibilities and job description for the Restoration Project Coordinator position at ServiceMaster by Singer?
Restoration Project Coordinator
ServiceMaster by Singer
Own the Workflow. Keep Projects Moving. Be the Constant.
$22.00–$29.00 per hour (based on experience and demonstrated capability)
Full-Time | Baltimore, Maryland | Office Based
About the Role
When a home or business suffers water, fire, mold, storm, or other property damage, dozens of moving pieces must come together quickly.
Customers need answers. Field teams need support. Insurance companies need documentation.
The Restoration Project Coordinator is the one constant throughout the entire project.
You help keep projects moving from the first phone call through completion by coordinating communication, tracking progress, organizing documentation, scheduling work, and making sure everyone understands what happens next.
This is not a receptionist position.
This is a project control position where organization, communication, and follow-through directly affect how efficiently projects move from start to finish.
What You'll Do
You'll typically coordinate 20–30 active customer files while working closely with customers, insurance adjusters, Project Managers, and field teams.
Responsibilities include:
- Coordinate projects from initial assignment through completion.
- Schedule work and help keep projects moving.
- Track documentation, approvals, project status, and next steps.
- Keep customers informed throughout the project.
- Communicate with insurance adjusters regarding documentation and project status.
- Maintain organized, audit-ready project files.
- Identify delays early and coordinate solutions.
- Support Project Managers by handling workflow so they can stay focused in the field.
What Success Looks Like Successful Project Coordinators:
- Keep projects moving without losing control of details.
- Know the status of every file they manage.
- Build confidence with customers through calm, professional communication.
- Maintain complete and organized documentation.
- Solve problems before they become delays.
- Help Project Managers spend more time leading work in the field.
Priorities change throughout the day, and successful coordinators adapt without losing control of their files.
Who Succeeds Here The best coordinators are:
- Calm under pressure
- Highly organized
- Strong multitaskers
- Detail-oriented
- Direct and professional communicators
- Comfortable making decisions
- Able to adjust priorities quickly
- Motivated by solving problems and keeping projects moving
Preferred Experience
Experience in one or more of the following is helpful:
- Restoration
- Construction
- Property Management
- Insurance
- Logistics
- Restaurant or Hospitality Management
- Retail Management
- Operations Coordination
- High-volume customer service
Restoration experience is helpful but not required.
We can teach restoration. We cannot teach ownership, organization, professionalism, and the desire to solve problems.
When fire, water, mold, or storm damage disrupts homes and businesses, we respond quickly to restore property, rebuild structures, and return families and companies to normal life.
What makes us different:
• Daily involvement from ownership and leadership
• Structured advancement pathways (performance-based, not time-based)
• Paid technical training and professional development
• Clear expectations, accountability, and mentorship
• A team culture built on safety, communication, and service
We promote from within whenever possible and invest heavily in developing future leaders. Many of our Project Managers and senior team members started in entry-level roles.
Our mission is simple: Restore normalcy for our customers. Build lifelong careers for our team. Strengthen the communities we serve.
We are stable, recession-resistant, and purpose-driven — and we are looking for people who take pride in doing meaningful work when it matters most.
Salary : $22 - $29