What are the responsibilities and job description for the Operations Supervisor-Benjamin Franklin Plumbing position at Service Minds?
Benjamin Franklin Plumbing | Daytona Beach & Melbourne, FL
Salary: $60,000 Base Performance Incentive Plan
Lead People. Drive Performance. Build a Winning Team.
At Benjamin Franklin Plumbing, we don't just fix plumbing, we build careers, develop leaders, and deliver exceptional service to our customers every day.
We're looking for an Operations Supervisor who is passionate about coaching employees, improving operations, and helping a high-performing team reach the next level. If you're a natural leader with experience in residential plumbing or the skilled trades and enjoy developing technicians while driving operational excellence, we'd love to meet you.
This is an excellent opportunity for someone looking to grow into a General Manager or senior operations leadership role.
What You'll Do
As the Operations Supervisor, you'll partner closely with the General Manager to oversee the daily operations of our Daytona and Melbourne locations. You'll serve as a leader, coach, and problem solver while ensuring our teams consistently deliver outstanding customer experiences.
In this role, you will:
- Support the day-to-day operations of multiple branch locations.
- Coach, mentor, and develop plumbing technicians through ride-alongs, field support, and ongoing training.
- Improve technician performance, productivity, and customer satisfaction.
- Monitor quality, safety, and compliance with company standards.
- Partner with dispatch, customer service, warehouse, and leadership teams to ensure smooth daily operations.
- Assist with interviewing, hiring, onboarding, and employee development.
- Help resolve customer concerns and operational challenges quickly and professionally.
- Oversee inventory, materials, tools, vehicles, and warehouse organization.
- Monitor key performance metrics (KPIs) and identify opportunities for operational improvement.
- Support budgeting, reporting, and branch performance initiatives.
- Step in to lead operations when the General Manager is unavailable.
What We're Looking For
We're seeking a leader who enjoys developing people just as much as improving processes.
Qualifications:
- Residential plumbing experience strongly preferred.
- Skilled trades leadership experience required.
- Minimum of 3 years of supervisory, operations, or leadership experience.
- Proven ability to coach, mentor, and hold employees accountable.
- Strong communication and relationship-building skills.
- Excellent organizational and problem-solving abilities.
- Comfortable working in a fast-paced, customer-focused environment.
- Proficient with Microsoft Office and business management software.
- Valid driver's license with an acceptable driving record.
Why Join Benjamin Franklin Plumbing?
We're committed to investing in our people because we know they're the reason for our success.
We Offer:
- Competitive base salary of $60,000
- Performance-based incentive plan
- Medical, Dental & Vision Insurance
- Multiple UnitedHealthcare medical plan options (HMO, PPO & HDHP)
- Health Savings Account (HSA) with company contribution (up to $750 annually)
- Flexible Spending Account (FSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program (EAP)
- Employee discounts on services
- Career advancement opportunities
- Ongoing leadership development and training
- Supportive team environment focused on growth and success
Why Benjamin Franklin Plumbing?
We're more than a plumbing company, we're a team committed to Changing Lives Through the Skilled Trades. We believe in promoting from within, developing future leaders, and creating an environment where employees can build long-term careers.
If you're ready to lead, develop others, and make a lasting impact, apply today and help us continue delivering the trusted service our customers deserve.
Salary : $750 - $60,000