HVAC General Manager

Home Base:  Daytona, FL | Additional Oversight:  Melbourne, FL

Compensation: $80,000-$90,000 annually Monthly Incentives/Bonus Opportunities

The General Manager is the senior operational leader responsible for overseeing both the Daytona and Melbourne One Hour Heating & Air Conditioning branches. This role drives revenue, profitability, operational performance, and team development across both locations. The GM ensures each branch delivers exceptional customer service, maintains a strong safety culture, and consistently executes company standards.

We are seeking a proven leader with a strong background in residential HVAC service, multi-site leadership experience, and the ability to build high-performing teams.

• Full ownership of P&L performance, budgeting, and financial goals for both Daytona and Melbourne branches.

• Track and improve KPIs such as conversion rates, average ticket, maintenance memberships, install performance, and customer retention.

• Review financial reports and implement branch-specific improvement strategies.

• Lead growth strategies, market expansion efforts, and revenue initiatives across both locations.

• Lead and develop Branch Managers, Operations Managers, Field Supervisors, Advisors, and Technicians across both branches.

• Set clear performance goals, expectations, and accountability standards.

• Conduct regular one-on-ones, coaching sessions, and performance evaluations.

• Build a culture of teamwork, operational discipline, and continuous improvement.

• Serve as a “leader of leaders,” developing future managers and high-potential team members.

• Oversee technician and leadership training programs at both sites.

• Support recruiting, hiring, promotions, and succession planning.

• Maintain an inclusive, positive, and productive work environment.

• Enforce company safety protocols and OSHA standards across both locations.

• Conduct safety audits, track incident trends, and ensure corrective actions are implemented.

• Maintain compliance with licensing, permitting, codes, and brand standards.

• Ensure a consistent 5-star customer experience across all service and install operations in Daytona and Melbourne.

• Oversee escalated customer concerns and ensure effective service recovery.

• Monitor callbacks, rework, and warranty trends; implement corrective improvements.

• Promote professionalism and customer-first behavior across both teams.

• Oversee daily operations for service, maintenance, and installation departments at both branches.

• Ensure SOPs, process consistency, and brand standards are executed at a high level.

• Lead operational improvements, special projects, and branch growth initiatives.

• Partner with Dispatch, Sales, Warehouse, and Office teams to ensure alignment and performance.

• Ensure facilities, vehicles, tools, and equipment at both Daytona and Melbourne locations meet safety and brand standards.

• Oversee fleet maintenance, readiness, and asset tracking.

• Required: Residential HVAC service experience.

• Required: Leadership or management experience in HVAC or residential home services.

• Multi-site leadership experience strongly preferred.

• Prior Branch Manager or senior operational leadership experience preferred.

• Demonstrated success managing P&Ls and driving revenue growth.

• Knowledge of permitting, OSHA standards, codes, and field operations.

• Experience with field service software (ServiceTitan strongly preferred).

• Excellent communication, leadership, and decision-making skills.

• Minimum 5 years supervisory/management experience; trades experience preferred.
  

• Strong business acumen and revenue-driven mindset

• Ability to motivate, develop, and lead teams across multiple locations

• High operational discipline and process adherence

• Strategic thinker with strong execution capability

• Customer-focused and committed to quality and safety

• Combination of office, field, and jobsite environments

• Travel required between Daytona and Melbourne branches

• Flexibility for early mornings, evenings, or occasional weekends

We are proud to offer a competitive and comprehensive benefits package, including:

• 401(k) with Employer Match

• Company Vehicle & Fuel Card Provided

• Comprehensive Health Benefits - HMO, PPO, HDHP options

• 40% Employee Discount on services

• Paid Time Off & Paid Holidays

• Immediate Access to Benefits the first of the month after 30 days

• Career Growth Opportunities across Service Minds (Mister Sparky, One Hour, Benjamin Franklin Plumbing)

• Supportive Work Environment with ongoing training and development

• Health Savings Account (HSA) options

• Flexible Spending Accounts (FSA)

• Employee Assistance Program (EAP)

• 24/7 Telehealth Services

• Professional Development & Leadership Training

Join One Hour Heating and Air Conditioning and experience a career where your skills are recognized, your growth is supported, and your earning potential is limitless. Apply today to begin your journey toward a rewarding HVAC career with a company that truly invests in your future!

Disclaimer Statement: This job description is not exhaustive and may evolve as needed. Management reserves the right to revise tasks or assign additional responsibilities as required.