What are the responsibilities and job description for the HVAC Dispatcher position at Service Minds?
Are you a proactive problem-solver who thrives in fast-paced environments? Do you have a passion for delivering exceptional customer service and ensuring everything runs smoothly? If so, we want you on our team!
Service Minds is looking for a highly organized and energetic In-Office Dispatcher to join our team at our main office. In this essential role, you’ll serve as the bridge between customers and technicians—ensuring seamless scheduling, clear communication, and top-tier service delivery.
About Service Minds
Service Minds is proud to be part of a leading network in the home services industry, which includes nationally recognized brands like Mister Sparky, One Hour Heating & Air Conditioning, and Benjamin Franklin Plumbing. We’re known for our commitment to excellence, innovation, and exceptional customer experiences.
As a Service Minds team member, you’re not just joining one company—you’re becoming part of a powerful network that supports your growth, offers multiple career paths, and provides access to valuable benefits across skilled trades.
What You’ll Do:
Deliver exceptional customer service by addressing inquiries, offering solutions, and ensuring customer satisfaction.
Efficiently dispatch service technicians from our office to job sites—optimizing routes and response times.
Maintain consistent, professional communication with customers, technicians, and internal teams.
Accurately record service details, technician hours, and job-related information in our dispatch system.
What You Bring to the Table:
Experience in dispatch operations, ideally in a fast-paced, service-driven environment.
Proficiency with dispatch software (e.g., ServiceTitan) or similar platforms.
Strong multitasking and organizational skills.
A calm, professional demeanor under pressure—you're great at problem-solving on the fly.
Excellent communication skills, both written and verbal.
A team-first attitude and eagerness to learn and grow in a collaborative environment.
Compensation & Benefits:
Competitive hourly pay starting at $18.00/hr plus uncapped weekly bonuses.
FREE Health Savings Account (HSA) medical plan for employees, plus additional affordable health coverage options.
Dental and vision insurance.
Company-paid life insurance and long-term disability insurance.
Paid Time Off (PTO) and paid holidays.
401(k) with employer match.
Management-in-training programs and career path opportunities for long-term growth.
Employee discounts on services from Benjamin Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.
Why Join Us?
Join Service Minds and step into a career where your skills are celebrated, and your growth is supported. Apply today and embark on a journey toward a rewarding and prosperous future with a company that truly invests in your success!
Disclaimer Statement:
This job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While it is intended to be an accurate reflection of the current role, management reserves the right to revise the job or assign additional tasks as needed.
Salary : $18