What are the responsibilities and job description for the Desktop Support Technician - IT position at Service Metal?
Desktop Support Technician | Service Metal |Pay: $24.00–$32.00/hour
Full-Time | Business Hours, 8am–5pm | Onsite
Join Service Metal's growing IT team and play a key role supporting technology across our corporate headquarters and warehouse operations. We're looking for a Desktop Support Technician who enjoys solving technical challenges, supporting end users, and helping drive reliable technology solutions across multiple locations. Recent graduates and early-career IT professionals are encouraged to apply.
You'll work 2 days per week from our Maryland Heights corporate headquarters and 3 days per week from our St. Louis warehouse.
What You'll Do
- Respond to all IT Help Desk communications to resolve issues
- Perform network troubleshooting issues
- Support Microsoft 365 administration and user account management
- Update internal users' software and applications
- Work together as a team with the IT Department to accomplish goals
- Develop training material for employees on new hardware and software
What You Bring
- B.S. in Computer Science, or STEM related education, or equivalent experience. Our team values real world experience
- Experience with managing devices remotely using Remote Desktop Sessions
- Familiarity with Windows operating systems and Microsoft 365
- Experience with setting up basic LAN networks
- Ability to manage multiple priorities and competing deadlines in a fast-paced environment
- Able to work independently while collaborating effectively with team members
- A team player looking to accomplish company goals with hard work and a positive attitude
- Willingness to travel between 2 different sites
Where You'll Work
You'll split your week between two Service Metal locations:
- Maryland Heights Corporate Headquarters (2 days/week)
- Dedicated IT workspace in the main bullpen
- Sit-to-stand desks
- Modern breakroom and collaboration areas
- High-tech conference and training rooms
- Louis Warehouse (3 days/week)
- Dedicated office space within warehouse operations
- Direct collaboration with warehouse leadership and team members
Room to Grow
This role is built for advancement and learning a variety of skills through hands-on experience. We offer cross-department collaboration, ongoing training, and career development paths as our IT team continues to grow.
Benefits
- Company-paid Medical, Dental, Life, and Disability Insurance after 90 days
- Company-funded Health Reimbursement Arrangement (HRA)
- 401(k) with 3.5% company match
- Annual profit-sharing after one year
- Paid Time Off starting Day One
- Paid holidays, floating holiday, and paid parental leave
- Performance-based bonus opportunities
- Free financial advisor access
ABOUT THE COMPANY:
Founded in 1954, Service Metal is a privately held Master Distributor of industrial pipe fittings, valves, and flanges, voted a Top Workplace in 2024, 2025, and 2026. We're a nationwide team that stays connected across our locations, all working toward one goal: making the customer experience easier and faster through excellence, integrity, and efficiency.
If you are a passionate Desktop Support Technician looking to contribute to innovative projects and thrive in a collaborative environment, apply today.
Learn more at www.servicemetal.net
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Salary : $24 - $32