What are the responsibilities and job description for the Claims Processor position at Service Insurance Companies?
**This is an in-office role, based in Austin, TX. Applicants must be authorized to work for ANY employer in the U.S. Visa is not available.**
Service Insurance Companies is on the search for a Claims Processor to join the team!
The Claims Processor will work closely with all Processors, Adjusters and Supervisors providing clerical and administrative support.
Responsibilities and Accountabilities
- Receive, identify, sort, date stamp and distribute in compliance with each States Workers Compensation rules and statutes, and the company’s deadlines, all mail, faxes and all official State forms and letters.
- Assists in the process of workers compensation claims and maintain claim files along with administrative work.
- Handle all certified and overnight mail.
- Enter, print, sort and mail checks for indemnity and medical claims.
- Enter new claims into system with accuracy and detail.
- Operates all office equipment.
- Answer and direct incoming calls with a professional demeanor.
- Maintain filing; responsible for records retention and miscellaneous projects, as needed.
- Handles task assigned for different adjusters, processes State forms, police reports, Return to Provider, Cease & Desist, and Retro Utilization Review letters. Serves as back up to various Support team members.
- Must have the ability to work in different claim systems along with other digital processes.
- Must be willing to handle other duties as assigned.
- Assists with Electronic Data Interchange (EDI).
- Providing customer service and support for the Adjusters and Supervisors.
Experience, Knowledge & Skills
- Office and/or administrative experience required.
- Basic knowledge of office procedures.
- Working knowledge of MSWord and Excel.
- Ability to work with speed and accuracy.
- Must maintain a positive behavior by acting and communicating in a professional manner, to get along with customers, clients, co-workers, and management.
- Must have the ability to communicate clearly and effectively with all types of people.
- Should have good math and typing skills.
- Good oral and written communication.
- Must be detail oriented and able to prioritize.
- Nice to have: Bilingual in Spanish.
Benefits
Service Insurance Companies Offers a competitive benefits package including:
- Healthcare: Medical, Dental & Vision
- Voluntary Benefits: Life, Disability, Accident and Illness Insurance
- Pet Insurance
- 401K Matching
- Generous paid time off & holidays
- Tuition Reimbursement & training
- Group discounts available