What are the responsibilities and job description for the Claims Processor L1 position at iA American Warranty Group?
Job Description
Claims Processor L1
Build the future with us
Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Processor L1, you will play a key role in supporting our contract holders and dealer partners by accurately adjudicating claims and ensuring a smooth, supportive customer experience.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What You’ll Accomplish With Us
As a Claims Processor L1, you’ll be at the core of our mission. Here are the main responsibilities:
We’re looking for someone who:
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you!
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.
Posting End Date
2026-04-17
About Us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
Claims Processor L1
Build the future with us
Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Processor L1, you will play a key role in supporting our contract holders and dealer partners by accurately adjudicating claims and ensuring a smooth, supportive customer experience.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What You’ll Accomplish With Us
As a Claims Processor L1, you’ll be at the core of our mission. Here are the main responsibilities:
- Answer at least 40 inbound calls per day from technicians, customers, and dealer partners
- Gather all necessary information regarding part numbers, pricing, and repair details to accurately adjudicate claims
- Use critical thinking skills to determine the validity of warranty claims
- Provide exceptional service to contract holders and dealer partners
- Navigate and use our administration system to access customer and claim information
- Respond to and resolve claims in accordance with departmental policies and procedures
- Place outbound calls to gather additional information as needed
- Fax or mail letters to customers and dealerships requesting documentation
- Stay up to date on innovations in aftermarket products and warranties
- Maintain pace and accuracy in a fast‑changing, growing environment
We’re looking for someone who:
- Is known for their strong customer service skills and professionalism
- Stands out for their ability to analyze information and think critically
- Demonstrates strong attention to detail and accuracy
- Is recognized for their ability to multitask and stay organized under pressure
- Has experience in the insurance or financial services industry, ideally in automotive or casualty lines
- Has a High School Diploma or equivalent (industry experience strongly preferred)
- Shows strong written and verbal communication skills
- Learns new systems quickly and is comfortable with computer‑based work
- Adapts well to procedural and organizational changes
- Works well independently and as part of a team
- Brings a positive, learning‑oriented attitude
- A work environment where learning and development merge with a collective pursuit of excellence
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
- Competitive benefits, including:
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
- And much more
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you!
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.
Posting End Date
2026-04-17
About Us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.