What are the responsibilities and job description for the Network Support Engineer L2 position at Service Global, Inc?
Job Description:
Mandatory Skills
Mandatory Skills
Data Center Operations/Server & Network Hardware/Routers, Switches & Firewalls/Structured Cabling & Fiber/Hardware Installation & Troubleshooting/Incident & Project Management
- 6-12 Years of IT infrastructure project management/coordination experience
- End-to-end IT Network infra deployment experience (Router, Switches, firewall, wireless etc).
- Good in Communication, presentation, and Stakeholder engagement.
- ITIL, PMP certification will be preferred.
- Onsite Role at Customer location in Bay area.
- Shift timing would be US shift and willing to accommodate other timezones occasionally based on project needs.
- Infrastructure Project Management/Coordination.
- Experience in implementing Infrastructure and Networking domains.
- Provide Project Management services for Network deployments, including:
- Resource planning
- Task allocation and planning
- Regular project tracking and updates
- Manage project schedules, identifying risks and clearly communicating them to project stakeholders.
- Build SOP and MOP as per the project requirements
- Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners
- Schedules and coordinates project reviews and follows up on assigned actions. Create and maintain project schedules and status reports
- Revise documents as new issues arise and coordinate in CAPA creation
- Create and update BoM (Bill of materials) per project requirements
- Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs
Mandatory Skills
- IT Infra project management/ coordination experience
- Excellent communication
- Good team Player
Mandatory Skills
Data Center Operations/Server & Network Hardware/Routers, Switches & Firewalls/Structured Cabling & Fiber/Hardware Installation & Troubleshooting/Incident & Project Management