What are the responsibilities and job description for the Personal Banker & Member Engagement Specialist position at Service First Federal Credit Union?
Join us at Service First FCU to help us empower our members through financial services and promote our people helping people philosophy! We are looking for someone who believes that our members and service should always come first, just as we do. We are looking for an team member who will bring excellent customer service skills, positivity, and efficiency! We can’t wait to see what you can bring to our team!
Benefits that we Offer:
• 401(k) with matching
• Health, Vision, & Dental Insurance
• Life and AD&D insurance
• Parental Leave
• Paid Time Off
• Volunteer Time Off
• Financial Planning Services
• Bonus and Incentive Programs
• And MORE!!!
Key Job Duties and Responsibilities:
• Greet and welcome members to the Credit Union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
• Maintain an accurate balance of the cash drawer at all times and compare totaled amounts to the computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor.
• Answer member contacts promptly and serve the membership by providing information in a pleasant, professional, and efficient manner (respectable turnaround time) via multiple telephone lines/calls both incoming and outbound, info emails, written, online/phone applications, live chat, text messages, follow up the correspondence or general and specific service-related information concerning credit union services or policies.
• Comply with applicable laws, rules and regulations, department and company policies, and procedures about the credit union.
• Other duties as assigned
Required Education and Qualifications:
• High school diploma or GED
• Excellent interpersonal communication skills
• Desire to meet the financial needs of our customers and community
• The Bilingual Personal Banker position requires being fluent in both written and oral communication in English and Spanish.
Schedule:
- Day shift
- Weekends as needed
- No evenings
Service First Federal Credit Union: Service First FCU has been open since 1934 providing banking services to more than 20,000 members across 43 counties with 3 locations in Sioux Falls, SD. Membership: Service First is a community-based financial institution. People living, working, or worshiping in our field of membership can become a member and access banking services. Membership is also open to the immediate family of current members.
Our Mission: To empower our members through financial services and education while promoting the people helping people philosophy and ensuring the future growth of the credit union.
Our Vision: Be the most preferred and trusted financial institution serving our members, their families, and future generations.