Staff Instructor - Rochester

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Staff Instructor where you will instruct training programs tailored to Credit Union staff in both in-person and virtual classes. The incumbent is also responsible for developing training materials, visual aids and presentations to support ongoing staff learning and development.

Pay: $23.67 - $25.00 per hour, depending on experience and qualifications. Entry-level candidates typically start at the lower end of the range, with opportunities for growth as skill develop.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.
  
  

A Day in the Life:

• Presents training presentations to staff to enhance their member service and job skills, as directed by the Manager.
• Determines the need for and creates polished training materials to be delivered via web-based training or in-person classes. Ensures correct use of grammar and spelling, and fact checks training points with applicable subject matter experts.
• Initiates new curriculum and changes to existing curriculum under the direction of the Manager. Ensures consistency throughout all materials. Coordinates changes with applicable stakeholders.
• Makes recommendations to the Manager on the best method to deliver training, depending on the target audience, objectives and scope of training points.
• Performs needs assessments and discovery interviews to determine the need and scope of training, under the direction of the Manager.
• Determines the need for and delivers refresher, gap and remedial training as needed.
• Provide support to branch and Contact Center personnel with procedural inquiries during core department hours.
• Support credit union staff with corporate projects and department projects as they relate to staff training and branch operational procedure.
• Contributes to meetings, assists with ongoing communication and work in a collaborative manner with colleagues in SS and OS Training.
• Update training and procedural material for ongoing system releases and upgrades.
• Raises concerns to the Training Manager with regard to inconsistencies or clarifications needed on training points and procedures.
• Maintains and reviews the department email inbox and ensures timely response and action is taken, if assigned.
• Ensures the Reference Guide and Learning Management System contain accurate and complete information. Initiate and make changes to these resources, if assigned.
• OS Instructors: Perform no-notice cash/plastics audits at all overseas Branches, Contact Center and Overseas HQ Supply Department in support of the Audit Department.
• Serve as back-up to colleagues in SS and OS Training.
• Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events.
• Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect.
• Perform other duties as required.
  
  

Experience and Qualifications:

• Four-year college degree preferred, High School Diploma required.
• One year experience working in the Credit Union required. One to three years public speaking and/or training environment experience desirable.
• Established organizational, interpersonal and problem-solving skills with the ability to handle multiple assignments and meet deadlines.
• Strong written and verbal communication skills, with the ability to communicate effectively in a clear and concise manner, are required. Public speaking ability and experience required.
• Comprehensive knowledge on policies and operations is highly desired. Ability to organize and perform creatively without direct supervision is essential.
• Meticulousness and ability to be flexible, coordinate a wide variety of tasks, follow-through and complete projects and duties in a timely manner, and achieve department goals and objectives.
• Excellent interpersonal, presentation and organizational skills.
• Proficient with Microsoft Excel, Outlook, Word, PowerPoint, and various web-based applications required.
• Ability to work independently and in a team environment.
  
  

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer