What are the responsibilities and job description for the Lead Generation Representative position at Service Champions Heating & Air Conditioning?
Overview
Lead Generation Representative – Retail
Service Champions Heating and Air Conditioning is one of California’s leading home services companies, known for exceptional customer care, strong team culture, and growth opportunities. Voted a San Francisco Bay Area Top Workplace since 2016, we believe our success starts with our people. At Service Champions, you’ll be part of a supportive, high‑energy team that values enthusiasm, professionalism, and personal development.
We’re looking for high‑energy, outgoing professionals to join our Lead Generation Representative team. This role is ideal for individuals who enjoy engaging with people, thrive in fast‑paced retail environments, and are motivated by sales goals.
In this position, you’ll proactively connect with customers at designated kiosks inside partner retail stores, spark interest in our services, and generate qualified leads for our sales team. You’ll also help customers schedule service appointments—playing a key role in driving new business for Service Champions.
What's In It For Me:
- $18 an hour commission
- Referral Bonuses and Employee Discounts Program
- Continuous Training for your Professional Development & Life Skills Courses
- Fun Company Sponsored Events
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
- Part time schedule: 24 - 28 hrs/wk
What You’ll Do:
- Proactively engage retail customers in a friendly, professional manner
- Generate qualified leads for the sales team
- Set up service appointments with interested customers
- Represent Service Champions positively at in‑store kiosks
- Meet or exceed daily and weekly performance goals
What We’re Looking For:
- High‑energy, positive, and outgoing personality
- Strong communication and people skills
- Comfort working in a retail or customer‑facing environment
- Self‑motivated and goal‑oriented mindset
- Sales, promotions, or customer service experience is a plus (but not required)
If you’re a natural communicator who enjoys interacting with customers and loves the excitement of sales, this is a great opportunity to build your skills and grow with an award‑winning company.
Responsibilities
PRIMARY RESPONSIBILITIES:
Primarily responsibility for the Lead Generation Representative include:
- Know and live up to Service Champions core values at all times.
- Walk around or stand at in-store kiosks at assigned stores in the SF Bay Area speaking to clients regarding our products.
- Schedule appointments and follow ups with clients and our field teams.
- Accurately log client information in Service Titans.
- Develop and maintain strong relationships with store management and team members.
- Participate at in-store events.
- Maintain up-to-date knowledge of Service Champions offerings to answer client questions.
- Ensure monthly revenue and lead generation goals are met or exceeded.
- Represent Service Champions with integrity, energy, and professionalism.
Qualifications
ROLE REQUIREMENTS:
- Retail experience is strongly preferred.
- Strong communication and customer service skills.
- Energetic, confident, outgoing, and self-driven personality.
- Comfortable being on your feet and talking to anyone.
- Must be comfortable initiating conversations with clients.
- Willingness to work evenings or weekends for in-store events.
- Ability to fluently speak, read, and write in the English language.
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Salary : $18