What are the responsibilities and job description for the Service Writer position at Service and Supply Solutions?
About the Role
Service and Supply Solutions Company is looking for an experienced Service Writer to manage customer and technician communication, oversee repair documentation and estimates, and help keep jobs moving from intake to completion. This role bridges the shop floor and the customer—ensuring repairs are properly diagnosed, estimated, scheduled, and completed on time. Work is expected to be full-time, Monday–Friday, 7:00am–5:30pm, but the schedule can be modified for the right person.
Key Responsibilities
- Diagnose repair needs, evaluate repair-vs-replace decisions, and prepare accurate customer estimates
- Create and manage work orders from intake through closeout, ensuring timely billing
- Prioritize and assign incoming jobs in coordination with the shop schedule
- Communicate progress updates to customers and follow up post-service to confirm satisfaction
- Coordinate with vendors/in-house parts ordering person for service/parts needs
- Process related invoices and purchase orders
- Maintain accurate repair records and ensure compliance with safety, environmental, and regulatory standards
Qualifications
- Proven experience in service writing or a similar shop-floor customer service role
- Working knowledge of mechanical knowledge of vehicles/heavy equipment and shop practices
- Working knowledge of relevant federal, state, and local maintenance/repair regulations
- Skilled in cost estimating, invoicing, and basic accounting/math for labor rates
- Proficient with use of email, spreadsheets, and shop management systems
- Excellent written and verbal communication skills for customer, vendor, and staff interactions
- Strong analytical skills, attention to detail, and ability to manage multiple priorities under pressure
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- This job is expected to be 50 hours per week. What is your preferred rate of pay or pay range (hourly wage overtime eligible, salary)?
- If you are currently employed, what notice period do you need to provide to your current employer, if any?
- Do you have a valid driver's license? If so, what type (e.g., Class A, Class B, CDL)?
Work Location: In person