What are the responsibilities and job description for the Associate Partnership Manager position at Serve Robotics?
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Job Overview
The Associate Partner Manager supports Serve's merchant partnerships by helping merchants navigate day-to-day challenges, coordinating issue resolution, and supporting market growth efforts. This role serves as a key resource for merchant partners, conducting in-market visits, assisting with new location launches, and helping ensure a positive partner experience. The Associate Partner Manager will also support robot demonstrations, local activations, and other initiatives that help expand Serve's presence within the market.
Job Duties
Required Experience, Qualifications, and Skills
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Job Overview
The Associate Partner Manager supports Serve's merchant partnerships by helping merchants navigate day-to-day challenges, coordinating issue resolution, and supporting market growth efforts. This role serves as a key resource for merchant partners, conducting in-market visits, assisting with new location launches, and helping ensure a positive partner experience. The Associate Partner Manager will also support robot demonstrations, local activations, and other initiatives that help expand Serve's presence within the market.
Job Duties
- Serve as a day-to-day resource for merchant partners, helping address questions, operational issues, and escalations while ensuring a positive partner experience.
- Conduct merchant visits, support onboarding efforts, and assist with new location launches to help partners successfully adopt and operate within the Serve ecosystem.
- Gather merchant feedback, identify recurring challenges and opportunities, and communicate actionable insights to internal stakeholders.
- Support robot demonstrations, local activations, market expansion initiatives, and other projects that help grow Serve's merchant footprint within the market.
Required Experience, Qualifications, and Skills
- 2-3 years of experience in account management, customer success, or operations, ideally within technology, food service, or delivery ecosystems.
- Demonstrated track record of field sales cycles and objection handling skills
- Familiarity with tablet and Point-of-sale hardware systems
- Strong communication and interpersonal skills with the ability to build trust quickly.
- Excellent problem-solving skills and a proactive, ownership-driven mindset.
- Experience using CRM systems and basic data analysis tools to manage performance and reporting.
- Willing to travel up to 50-60% within the LA / surrounding market areas
- You thrive in fast-moving, high-growth environments.
- You are merchant and customer obsessed and bring a curiosity & problem-solving lens to everyday tasks.
- You enjoy multitasking and taking initiatives from start to finish.
- You are highly efficient, execution oriented, and results-driven.
- You are comfortable with ambiguity and adapt quickly to new challenges.
- You communicate confidently with both internal teams and external partners.