What are the responsibilities and job description for the Call Center Representative position at Seronda Network?
Seronda Networks is Hiring: Call Center Representative
About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland, OH (On-site – Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description
We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for customers and will play a crucial role in maintaining the company's reputation for excellent customer service. You will engage with customers through various channels, providing assistance with inquiries, resolving issues, and facilitating a smooth communication process.
Responsibilities:
- Answer incoming customer calls promptly and professionally.
- Provide accurate information and assistance regarding products and services.
- Resolve customer complaints and issues in a timely and efficient manner.
- Document customer interactions and maintain detailed records of conversations.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Collaborate with team members to improve service delivery and customer satisfaction.
Qualifications:
- High school diploma or equivalent; further education or certification is a plus.
- Proven experience as a Call Center Representative or similar customer service role.
- Excellent verbal and written communication skills in English; bilingual skills are a plus.
- Strong problem-solving abilities and a passion for helping customers.
- Ability to work in a fast-paced environment and handle high call volumes.
- Proficient in using call center software and Microsoft Office Suite.
Benefits:
- High school diploma or equivalent; bachelor’s degree is a plus
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to handle stressful situations with a calm demeanor
- Proficient in using computer applications and CRM software
If you’re passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an Call Center Representative
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Salary : $45,000 - $55,000
