What are the responsibilities and job description for the Call Center Representative position at Ice Speak Social?
At Ice Speak Social, we specialize in providing bespoke call centre solutions that cater to the unique needs of your business. We combine professionalism with a touch of fun to deliver exceptional service and create memorable customer experiences.
Job Description
Ice Speak Social is searching for a Call Center Representative to join our Cleveland team. In this role, you will manage inbound and outbound customer communications, provide support, and resolve inquiries efficiently. This position is critical to maintaining exceptional customer satisfaction and ensuring smooth operations.
Responsibilities
Job Description
Ice Speak Social is searching for a Call Center Representative to join our Cleveland team. In this role, you will manage inbound and outbound customer communications, provide support, and resolve inquiries efficiently. This position is critical to maintaining exceptional customer satisfaction and ensuring smooth operations.
Responsibilities
- Answer inbound calls and respond to customer inquiries promptly.
- Make outbound calls to follow up with customers or provide additional information.
- Resolve customer issues while maintaining a professional demeanor.
- Document all interactions accurately in the system.
- Collaborate with other departments to address complex issues.
- High school diploma or equivalent.
- Strong verbal communication and active listening skills.
- Ability to multitask and remain calm under pressure.
- Previous call center or customer service experience is a plus.
- Basic computer skills and familiarity with CRM software.
- Competitive salary: $17.50 - $25.00 per hour.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development and career advancement opportunities.
Salary : $17 - $25
