What are the responsibilities and job description for the Receptionist position at Serna Solutions?
Description:
Black Mesa Behavioural Health at San Ildefonso Pueblo - Hourly Position
Work Schedule: Monday, Wednesday, Thursday 9-5 and Friday 9-4 with 1 hour off for lunch
Coordinate administrative activities for an expanding outpatient behavioural health organization
Requirements:Qualifications for position: Minimum qualification include GED or HS Diploma. Education/training in business administration, healthcare administration, and/or working with Electronic Health Records. Bilingual preferred.
Skills and knowledge required:
- Work with Electronic Health Records system to complete tasks related to verification of insurance benefits, scheduling, maintaining patient's file (including demographic information, copies of insurance cards, copay collections, etc.)
- Adheres to all HIPAA guidelines/regulations of client's files and records.
- Screen clients and complete administrative intakes for persons challenged with mental health and/or substance use issues.
- Collect payments from clients in person and over the phone.
- Verify benefits with insurance companies.
- Provide secretarial and clerical support functions for staff, provide office cleaning.
- Maintain calendars and schedule meetings and appointments for staff.
- Perform a varienty of sorting and filing tasks.
- Proficient in all MS Office software.
- Attend and complete all required meetings and trainings as directed by the supervisor.
- Other duties as assigned.
Personal Qualities:
- Well organized
- Able to communicate and work effectively with a team
- High level of integrity and honesty
- High degree of emotional and relational intelligence
- Customer service/Client orientation
- Able to be proactive and anticipate the needs of the CEO and organization
- Able to respond to evolving business needs and priorities
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds