Program Support (Bilingual Spanish/English)

JOB TITLE: Program Support (Bilingual)

DIVISION: Youth Services 

DEPARTMENT: TBD 

LOCATION: SER Workforce Center (Stecker)

REPORTS TO: Lead Program Specialist 

FLSA STATUS: Non-Exempt/Hourly 

CLASSIFICATION: Full-Time Regular 

APPROVED DATE: 6/29/2020

JOB SUMMARY: Under supervision of the Lead Program Specialist, will be responsible for assisting across multiple program areas within youth services.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Responsibilities will vary depending on the nature of the service level requested.   
2. Assist with activities such as youth program customer intake, orientation, certification, and work readiness training along with other events and youth development.
3. Provides general administrative support such as filing, typing documents and organizing information.
4. Assist with customer interactions and follow-up calls for youth programs.
5. Manage youth participant/parent/community inquiries regarding programs and services and provides relevant program information.
6. Participates in the collection and preparation of data relative to the work of the department.
7. Shows interest and concern for all youth services customers, treating them with respect and care.
8. Contributes to the team effort by performing other duties as assigned.   

SUPERVISORY RESPONSIBILITIES: NONE

JOB QUALIFICATIONS:

1. High School Diploma or equivalent (GED).  Some college experience preferred.
2. One to two years’ experience in a customer service environment.
3. Computer skills necessary to utilize word processing and spreadsheet software applications.
4. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
5. Bilingual language skills in English and Spanish required.
6. Excellent organizational, written and verbal communication skills.
7. Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail and dealing with multiple individuals from diverse backgrounds and varying levels of need.
8. Physical ability to sit at a computer for extended periods of time.
9. Must be willing to work a flexible schedule (evenings/weekends).
10. Valid Michigan Driver’s License.  Incumbent must also have reliable means of transportation to travel to various locations outside of the office.

PHYSICAL REQUIREMENTS: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

WORK ENVIRONMENT: This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.