Business Service Representative (Road Home)

Job Title: Business Service Representative

Reports to: Center Manager 

Office Location: Southwest Suburban Cook County American Job Center

Position Classification: Non-Exempt

Primary Objective: Evaluate applicant abilities, qualifications, and skill enhancements needs. Engage with employer and customers to determine talent need, and refer appropriate applicants and candidates for job openings or work-based learning opportunities. 

Essential Job Functions: 

• Provide Extreme Customer Service.
• Exceed performance goals (team goals include all program performance).
• Actively engage all relevant operational units to successful respond to employers and job seeker needs, staff, the team, centers and the broader workforce system.
• Contact new and existing assigned employer customer to discuss their needs, and to explain how specific products and services could meet these needs.
• Identify business customer needs and develop company-base solutions. Develop and present proposals. Involve appropriate company resources throughout the consultative and service cycle.
• Verify that job orders and minimum qualifications criteria are accurate and that recruitment needs are being met. 
• Ability to learn products, services and procedures of workforce partnership.
• Possess a comprehensive understanding of economic development initiative and governmental services.
• Act as a business resource to the customer and provide ‘industry expert,’ executive-level consultative services.
• Analyze activities and trends, and understanding industry terminology and concepts. 
• Recognize and assess applicant skill levels.
• Refer applicants for specific skills assessments and evaluate the qualifications and assessment results. 
• Work with the resources available on the sector-base team to assist jobseekers with 
• Presenting a positive image
• Resume development and customization
• Interview skills and mock interviews
• Personal appearance
• Interview debriefs 
• Teach company research techniques
• Perform Activities and Provide case management duties for WIOA- Eligible individuals, which includes the following.
• Searches for Qualified candidates according to relevant job criteria using computer databases, internet recruiting, cold calls and employee referrals. 
• Job fairs and advertisements. 
• Contact potential applicants to inform them of employment opportunities, selection criteria, job fit and application details. 
• Refer client to internal and external community services or resources. 
• Understand all program and funding sources available to customers so that use of resources is maximized via dual enrollment where appropriate.
• Have a complete working knowledge of WIOA legislation and the local policies that relate to program outcomes.
• Assess individual needs and develop and individual Employment Plan that addresses needs to be addressed before q quality job referral can be made with confidence. 
• Review the IEP to sustain the customer on a path to success and quality employment.
• Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities.
• Maintain records concerning job openings and position descriptions. 
• Interview, evaluate and rate individual job seekers on the following; work history, training, education and job skills, and the validity of such information. 
• Select and refer qualified applicants to employers. 
• Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.
• Maintain current knowledge of Equal Employment Opportunity (EEO) and Affirmative Action guidelines, and laws such as the American with Disabilities Act. (ADA)
• Conduct on the Job Training Program contracts 
• Consult with managerial or supervisory personnel
• Other duties as assigned or needed. 

Qualifications: A Bachelor’s Degree in Human Resources or a related field or study, or equivalent work experience is required.

Experience: A minimum of three years experience in a field related to workforce development is strongly preferred.

Skills/Abilities: Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs. Be career oriented and work independently as well as part of a team. Proven ability in providing services in a business-to business environment. Utilize various online and screening/assessment tools to identify and qualify candidates. Phone screen and interviewing potential candidates. Must have excellent time management, communication skills (written and verbal), and the ability to multitask. Friendly, outgoing and professional demeanor. Ability to manage multiple projects simultaneously in a fast –pace work environment. 

Other: Ability to lean and apply Federal and State policies as they relate to a particular program area knowledge of local community resources preferred. Bilingual preferred. 

Must have a vehicle, a valid driver’s license, and adequate auto liability insurance. Must be able to travel as needed