What are the responsibilities and job description for the System Administrator (MECM, Active Directory, Macintosh) (Onsite) position at Serigor?
Job Details
Job Title: System Administrator (MECM, Active Directory, Macintosh) (Onsite)
Location: Raleigh, NC
Duration: 12 Month
Responsibilities:
- Document work activities in ServiceNow
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Skills:
·
· Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers-Required-5-Years
· Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams-Required-5-Years
· Image or provision new equipment hardware & provide to customer-Required-5-Years
· Use strong organizational skills to track onboarding & shipping activities based on customer requests.-Required-5-Years
· Follow asset management processes to ensure proper customer billing-Required-5-Years
· Testing Intune processes for Tier 3 team & providing feedback-Required-5-Years
· Test upgrades and software changes-Required-5-Years
· Install software following security & internal processes-Required-5-Years
· Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond-Required-3-Years
· Basic knowledge of Macintosh Apple devices with a willingness to learn-Required-3-Years