System Administrator (MECM, Active Directory, Macintosh) (Onsite)

Job Title: System Administrator (MECM, Active Directory, Macintosh) (Onsite)
Location: Raleigh, NC
Duration: 12 Month

 
Responsibilities:

• Document work activities in ServiceNow
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Skills:

·       

·         Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers-Required-5-Years

·         Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams-Required-5-Years

·         Image or provision new equipment hardware & provide to customer-Required-5-Years

·         Use strong organizational skills to track onboarding & shipping activities based on customer requests.-Required-5-Years

·         Follow asset management processes to ensure proper customer billing-Required-5-Years

·         Testing Intune processes for Tier 3 team & providing feedback-Required-5-Years

·         Test upgrades and software changes-Required-5-Years

·         Install software following security & internal processes-Required-5-Years

·         Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond-Required-3-Years

·         Basic knowledge of Macintosh Apple devices with a willingness to learn-Required-3-Years