Project Manager

Job Title: IT Healthcare Consultant - Project Manager (Medicaid) - Consultant (Onsite)

Location: Columbia, SC

Duration: 12 Months

SCOPE OF THE PROJECT:

The client is looking for an IT Healthcare Consultant - Project Manager - Consultant who will be the lead for MMIS Medicaid Systems Operational Management. This position will lead teams that support business-critical operations for MCO enrollment, claims and encounter processing and payment and other support functions.

DAILY DUTIES / RESPONSIBILITIES:

• Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc.
• Conduct vendor management including monitoring service level agreements.
• Design and develop desk aides and process flows for new and existing service lines.
• Train team members to use desk aides, process flows, and ticketing system to perform operational support.
• Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring and user acceptance testing.
• Oversee incident and issue management. Ensures documentation, tracking, escalation and resolution for all ticket types. Ensures timely resolution of production issues.
• Identifies and mitigates operational issues and ensures decisions and actions are well-documented.
• Handles internal and external escalations and requests and ensures they are satisfactorily resolved, communicating issues and outcomes to appropriate personnel. Ensures work is assigned appropriately and escalations are resolved in a timely and effective manner.
• Ensures compliance with security (CMS, SSA, etc.) and monitors all findings and recommendations to completion.
• Promotes workforce engagement and a safe, professional, and productive work environment for all team members
• Implements, monitors and follows Standard Operating Procedures and alerts team when practice differs from SOP.
• Oversees release management activities stakeholder communication, pre-implementation planning, readiness checks, and post-implementation monitoring.
• Provide support to change management by performing and coordinating backlog grooming and maintenance and ensuring compliance with appropriate approval gates.

REQUIRED SKILLS

• Bachelor’s degree in a technical, business, or healthcare field. 5 years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.
• 3 years of prior experience managing system operations and or administrative program functions in healthcare environment.
• 5 years of experience in project/program management – managing system implementations or enhancements.
• Ability to provide incident management on call and after hours

PREFERRED SKILLS

• Prior experience managing operations of Medicaid Enterprise systems.
• Ability to make presentations and prepare reports.
• Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts
• Experience with ticketing software
• Experience with writing standard operating procedures for new system implementations.
• AWS Cloud Certifications

ADDITIONAL SKILLS/DUTIES:

• Excellent communication skills with staff ranging from frontline to executive management
• Ability to manage work and provide guidance
• Experience assigning/overseeing team workload
• Knowledge of system development lifecycle
• Strong documentation and process management ability
• Excellent communication skills with staff ranging from frontline to executive management